Job Description

Job Overview

Business Segment:

Business & Commercial Banking

Location:

ZA, GP, Johannesburg, 30 Baker Street

Job Type:

Full-time

Job Ref ID:

80444819A-0001

Date Posted:

8/28/2025







To lead and execute the client retention strategy across Business Banking by driving proactive engagement, reducing client attrition, and enhancing lifetime value through data-driven insights, strategic interventions, and cross-functional collaboration. Is accountable for embedding a culture of client-centricity, service excellence, and continuous improvement to ensure sustainable growth.



Qualifications



Qualification



Business Commerce Degree



Experience



8-10 years Experience in client retention, customer experience, or strategic marketing--preferably within financial services or banking

Proven ability to lead cross-functional teams and drive client-centric strategies

Strong background in data analytics, with experience in identifying attrition risks and measuring campaign effectiveness

Demonstrated success in service recovery, client lifecycle management, and regulatory compliance

Skilled in stakeholder engagement and influencing at executive level

Additional Information



Behavioural Competencies



Developing Strategies

Providing Insights

Examining Information

Convincing People

Empowering Individuals



Technical Competencies



Customer Understanding (Business Banking)

Client Retention

Data Analysis

Process Management

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za