Job Description

Job Title: Head of Vulnerability Management
Location: South Africa (Remote/Hybrid)
Work Type: Full-Time
Role Overview
Our client, a global leader in cybersecurity services, is seeking a hands-on and strategic Head of Vulnerability Management to lead their South Africa-based team. This role is responsible for driving operational excellence, leading a technical team, managing key customer relationships, and contributing to the development of global vulnerability management strategy.
The successful candidate will have strong leadership skills, deep vulnerability management knowledge, and the ability to support high-impact clients across various sectors.
Key Responsibilities

• Team & People Management
• Lead a team of analysts performing vulnerability assessments, tool configuration, and threat analysis.
• Support team development, performance, wellbeing, and retention.
• Guide recruitment efforts for technical staff.
• Foster a collaborative and growth-focused team culture.

Customer Engagement & Escalation Handling

• Act as a key escalation point for customer incidents and requests.
• Serve as a trusted advisor, working closely with stakeholders to understand and respond to vulnerability-related risks.
• Present findings and solutions to both technical and non-technical stakeholders.

Operational Leadership

• Guide daily operations and workflow in the Vulnerability Operations team.
• Participate in service improvement initiatives and develop internal processes.
• Work hands-on with vulnerability scanning platforms and related technologies.
• Collaborate with global leadership and contribute to strategy discussions across CERT and VOC functions.

Experience & Skills Required
Essential

• 5+ years of experience in information security or vulnerability management
• 2+ years in a leadership or management role
• Strong understanding of vulnerability scanning tools (e.g. Qualys, Tenable, Rapid7, Nucleus)
• Ability to manage high-stakes client relationships and communicate technical risks effectively

Preferred

• Experience in vulnerability operations or CERT/SOC environments
• Knowledge of regulatory frameworks and security standards
• Familiarity with endpoint detection technologies and false-positive triage

What You Bring

• Leadership qualities rooted in humility, trust, and collaboration
• Passion for mentoring and helping others grow
• Strong communication skills and customer empathy
• Analytical and detail-oriented mindset with a hands-on approach
• Self-driven, solutions-oriented, and curious

Skills Required