Job Description

ENVIRONMENT:
Our client is a leading digital agency specialising in performance marketing, technology, and digital platforms for the world's most respected luxury travel and hospitality brands. They are seeking a Head of Technology to lead the next phase of the Group's technical maturity, strengthening delivery reliability, evolving their platform and infrastructure, and building a high-performing technology team that scales with the business.
DUTIES:
Technology Leadership & Delivery

• Own end-to-end technology delivery across their client portfolio and internal platforms
• Lead and develop a team of Full Stack Developers, remaining technically fluent and close to delivery
• Set and uphold standards for code quality, architecture, security, and delivery reliability
• Provide technical leadership across web platforms, CMS builds, front-end frameworks, APIs, and infrastructure
• Take ultimate accountability for technical outcomes, delivery quality, and production stability

Infrastructure, Security & Reliability

• Oversee infrastructure, hosting environments, deployment pipelines, and monitoring
• Ensure robust security practices, backups, and incident response processes
• Lead infrastructure upgrades, rebuilds, and preventative improvements as required
• Reduce operational risk through documentation, validation checks, and systemisation

Architecture & Platform Evolution

• Guide system architecture and technical decision-making across client and internal products, with a focus on reliability, maintainability, and scale
• Balance short-term delivery needs with long-term maintainability and scalability
• Partner with leadership on the evolution of their proprietary platforms and internal tooling
• Identify and manage technical debt pragmatically

Team & Culture

• Build a calm, accountable, and high-performing technology culture
• Mentor and support developers, providing clear expectations and constructive feedback
• Ensure healthy collaboration between Technology, Client Experience, Marketing, and Operations
• Lead by example, hands-on when required, but focused on leverage and enablement

Commercial & Leadership Alignment

• Act as the senior technology voice in leadership discussions
• Support accurate scoping, estimation, and delivery planning
• Protect margins through realistic timelines and sound technical decisions
• Partner with the CEO on technology strategy, resourcing, and budgeting

REQUIREMENTS:
Experience & Qualifications
Required

• 8+years' experience in web or platform development (full stack)
• Prior leadership experience managing developers and technical delivery
• Strong understanding of modern front-end frameworks, CMS platforms, APIs, and deployment workflows
• Experience with cloud hosting environments, CI/CD, and version control (e.g. Git)
• Solid grounding in security best practices and operational risk management
• Experience working in an agency, SaaS, or high-delivery environment

Beneficial

• Experience working within modern JavaScript-based web stacks and API-driven architectures
• Familiarity with frameworks such as Next.js and modern Git-based workflows
• Exposure to performance optimisation, CRO, and SEO from a technical perspective
• Experience contributing to internal platforms or proprietary products
• Exposure to headless and traditional CMS platforms (e.g. Payload, WordPress)
• Comfort operating in cloud-hosted environments and evolving an existing stack pragmatically rather than rebuilding for novelty

ATTRIBUTES:

• A senior technology leader with a strong engineering foundation and proven delivery experience
• Comfortable owning complex systems and imperfect legacy environments
• Calm under pressure, solutions-oriented, and accountable
• Able to balance hands-on technical fluency with leadership and delegation
• Commercially aware - you understand how technology decisions impact clients, margins, and reputation
• Clear communicator who can translate technical complexity for non-technical stakeholders
• Motivated by building reliable systems and capable teams, not ego or novelty

Skills Required