Job Description

Job Summary
Description:
The Head of Technical Operations will be responsible for overseeing the technical infrastructure and operations that support our extensive network of branches and digital platforms. This role demands a strategic leader with a robust technical background and a deep understanding of cloud computing, hybrid systems, SQL architecture, and nationwide branch connectivity. The ideal candidate will drive technological advancements, optimize performance, and ensure high availability and disaster recovery capabilities.
Responsibilities:
Technical Leadership:

• Oversee the technical operations, ensuring the infrastructure supports business goals.
• Lead the implementation of technology strategies, focusing on cost optimization and performance improvement.
• Manage a team of technical professionals, fostering a culture of innovation and continuous improvement.

Cloud and Hybrid Systems Management:

• Develop and maintain a hybrid cloud strategy to balance cost and performance.
• Ensure seamless integration between cloud services and on-premises systems.
• Optimize cloud resource utilization to achieve cost-efficiency.

SQL Architecture and Disaster Recovery:

• Design, implement, and maintain robust SQL architectures for data management.
• Develop comprehensive disaster recovery plans to ensure data integrity and availability.
• Implement high availability solutions to minimize downtime and service disruptions.

Branch Connectivity and Network Management:

• Oversee the technical infrastructure supporting a nationwide network of branches.
• Ensure reliable connectivity and network performance across all locations.
• Implement monitoring systems to proactively identify and resolve connectivity issues.

Performance Monitoring and Metrics:

• Establish and maintain performance monitoring systems.
• Utilize metrics to drive decision-making and operational improvements.
• Ensure systems are performing optimally and meet service level agreements (SLAs).

Desktop Support and Rollout:

• Manage the deployment and support of desktop solutions across the organization.
• Ensure efficient and effective rollout of new software and hardware.
• Implement support systems to address technical issues promptly.

Required Experience:

• In-depth knowledge of cloud computing platforms (e.g., AWS, Azure) and hybrid cloud solutions.
• Proficiency in SQL architecture, database management, and disaster recovery planning.
• Strong understanding of high availability systems and solutions.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 10 years of experience in IT operations, with at least 5 years in a leadership role.
• Experience in the financial services sector is highly desirable.
• Experience managing large-scale, country-wide IT infrastructure with a focus on branch connectivity.
• Ability to troubleshoot and resolve complex network issues.
• Expertise in setting up and managing monitoring tools and performance metrics.
• Strong analytical skills to interpret data and drive improvements.
• Experience in managing desktop support operations and software/hardware rollouts.
• Knowledge of best practices for IT support and customer service.
• Proven ability to lead and manage technical teams.
• Strong communication skills to convey technical concepts to non-technical stakeholders.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Personal skills:

• Communication skills (written and verbal) in English
• Analytical, diagnostic and problem-solving skills
• Business acumen
• Process and organizational thinking
• Attention to detail
• Adaptability to change
• Willingness to take ownership and accountability
• Ability to work under own initiative without guidance, cope well under sustained pressure and deliver to deadlines
• Ability to deal with multiple projects at the same time

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