Head Of Service Client Focused
Johannesburg, Gauteng, South Africa
Job Description
Join a globally trusted financial services provider as our Head of Client Service for the APAC region. Youll lead and grow a high-performing team of Client Service Executives, ensuring exceptional client satisfaction, strategic account expansion, and process excellence.Key Responsibilities:
Leadership & Team Growth
- Lead and expand a high-performing APAC client service team
- Align performance, incentives, and training with business and client goals
- Partner with senior leadership to deliver against strategic growth objectives
- Own and enhance relationships with major APAC institutional clients
- Drive engagement through proactive communication and tailored support
- Identify growth opportunities through client insights and market trends
- Streamline workflows to ensure speed, accuracy, and compliance
- Resolve escalations and implement preventative solutions
- Track performance metrics and deliver strategic insights to leadership
- Completed CA(SA) degree.
- Minimum 4 years in financial services with experience consulting to clients or in a client facing environment.
- Proven track record in team leadership, client success, and relationship management
- Solid understanding of asset management and B2B service delivery
- Advanced Excel and data analysis skills
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Job Detail
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Job IdJD1419592
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned