Job Description

Position: Head of People and Talent
Location: Cape Town
Key Responsibilities:
1. People Strategy & Culture

• Develop and lead the People & Talent strategy aligned to our growth goals and values.
• Actively champion a culture where we have fun, care, work together, and get work done.
• Embed and model our values in all people practices, communication, and leadership activities.
• As a growing business, we are upscaling using theScaling Up framework by Verne Harnish-- this role will be responsible for studying, applying, and integrating its principles across the people function.

2. Talent Acquisition & Employer Brand

• Position the company as an employer of choice by designing and executing a compelling recruitment strategy.
• Oversee the full recruitment lifecycle, ensuring a consistent, values-driven approach to attracting and selecting top talent.
• Develop effective onboarding experiences so new hires feel connected and productive from day one.

3. Learning, Development & Leadership

• Design and implement training, coaching, and leadership development programs for all levels.
• Establish and manage an internship pipeline to build future talent.
• Organize the annual all-staff conference for 300 people, ensuring impactful learning with fun, and manage all event logistics end to end.
• Coordinate smaller departmental team-building events throughout the year.

4. Performance, Engagement & Feedback

• Lead the performance management process, including goal setting, feedback, development planning, and annual reviews.
• Train and support managers in coaching, performance conversations, and handling complex employee relations cases.
• Regularly conduct employee Net Promoter Score (eNPS) surveys and other engagement feedback to measure and improve the employee experience.
• Foster a high-performance, high-engagement environment where everyone is clear on expectations and recognized for results.

5. Compensation, Benefits & Reward

• Oversee fair and competitive pay structures that align with the market and reward performance.
• Manage benefits programs, ensuring compliance and smooth administration.
• Maintain accurate grading structures and remuneration frameworks across the business.

6. HR Operations & Compliance

• Ensure compliance with all labour laws, health and safety, employment equity, and social & ethical requirements.
• Develop and maintain HR policies and procedures that are legally compliant and culturally relevant.
• Oversee payroll, HR systems, and employee records to ensure accuracy and efficiency.

7. Social Responsibility & Wellbeing

• Drive social investment initiatives and wellbeing programs that support our people and communities.
• Lead the design and rollout of strategies to promote purpose and impact across the company.

Skills Required