Job Description

Job Summary This market leader in the fmcg beverage sector has an exciting opportunity to join their management team! The Roles Mission The core mission of the Head of Operations is to ensure that day-to-day operations and controls of the national beverage business and depots run smoothly. Works closely with departments and team members facilitating effective interdepartmental and inter-depot alignment. Direct and manage the effective execution of strategies, responsibilities and delivers continuous improvement of processes, individuals, teams & depots. Criteria required: xe2x97x8f Minimum of 10 years of experience in operations leadership, preferably in the beverage or FMCG industry. xe2x97x8f Experience in capital equipment management (draft, espresso machines, ice cream freezers) xe2x97x8f Experience in production of food or Bev xe2x97x8f Team, warehouse and logistics management, xe2x97x8f Importing & Exporting, xe2x97x8f Familiarity with OHS and food safety standards. xe2x97x8f Bachelors degree in a relevant field (optional but preferred). xe2x97x8f Certifications in relevant areas (e.g., FSSC, OHS, Samtrac). xe2x97x8f Strong staff supervisory & leadership skills xe2x97x8f Strong IT skills xe2x97x8f Passionate about developing and upskilling staff xe2x97x8f Ability to travel occasionally as and when required OHS Key Competencies *Legal liability training OHS act of management. * OHS representative training. * Risk assessment training * OHS system implementation. * Samtrac experience or certification * Minimum of 3 5 years OHS experience. Food Safety Key Competencies * Proficient in Food Safety & FSSC Certification * Food safety / FSCC Training * HACCP, TACCP & VACCP * GMP Study * R638 Training * Hygiene Training * Food safety system implementation Accountable for: xe2x97x8f Effective operational people management in production, warehousing, distribution and technical functions xe2x97x8f National production of all fmcg beverages xe2x97x8f Maintain and improve minimum national and depot Gross Profit of 70% xe2x97x8f All deliveries done on time and in full within the 48 hour brand promise xe2x97x8f All equipment is supported within the 48 hour brand promise xe2x97x8f Zero stock outs (raw materials, packaging, finished stock) xe2x97x8f Achieving FSSC & OHS Certification Annually xe2x97x8f Any customer complaints are captured and resolved within 48hrs xe2x97x8f Manage leave of national operations teams (production, warehouse and delivery staff) Responsible for: 1. Strategic Planning and Execution Engaging in all relevant huddles, WhatsApp groups and emails. (All queries responded to within 24 hours)3 xe2x97x8f Develop and implement strategic plans for depot operations to align with overall business objectives. xe2x97x8f Monitor and track key performance indicators (KPIs), such as comebacks, cost per unit, on-time delivery, and inventory accuracy, to assess operational effectiveness. xe2x97x8f Identify and implement improvements to optimize efficiency and reduce costs. 2. Financial Management: xe2x97x8f Oversee budgeting and cost control measures, ensuring targets are met and expenses are controlled. xe2x97x8f Analyze financial data related to depot operations, providing insights and recommendations for cost optimization and profitability enhancement. xe2x97x8f Develop and monitor financial forecasts, identifying risks and opportunities for budget adjustments. 3. Team Leadership and Development: xe2x97x8f Lead and motivate a team of depot operations staff (25 Nationally), ensuring clear roles, responsibilities, and performance expectations are established. xe2x97x8f Foster a positive work environment that promotes collaboration, communication, and continuous improvement. (HR surveys) xe2x97x8f Support the professional development of team members through coaching, feedback, and training opportunities. xe2x97x8f Promote a culture of safety, ensuring compliance with all relevant regulations and procedures. (OHS Certification) xe2x97x8f Manage all team leave. 4. Supply Chain Management & Production: xe2x97x8f Manage production teams, xe2x97x8f Oversee supply chain operations, including o inbound and outbound logistics (Couriers not meeting Kpis), o inventory management optimized and managed (depot stays within inventory days target) o distribution of product nationally. (1000 sites) xe2x97x8f Maintain and manage all supplier relationships xe2x97x8f Collaborate with suppliers, vendors, and transportation partners to ensure seamless coordination and optimization of resources xe2x97x8f Monitor and address supply chain risks, develop contingency plans as necessary. o Lead times are adhered to, o Pricing is within an agreed range. 5. Quality Assurance and Compliance: xe2x97x8f Establish and enforce quality standards, ensuring compliance with regulatory requirements and industry best practices through responsible people in the business. xe2x97x8f Conduct regular audits and inspections to identify opportunities for improvement and address any non-compliance issues. xe2x97x8f Foster a culture of continuous improvement, encouraging feedback, and implementing corrective action plans as needed. (Use of scorecards) 6. Communication and Stakeholder Management: xe2x97x8f Maintain effective communication channels with internal stakeholders, such as operations teams, senior management, and support functions. xe2x97x8f Collaborate with cross-functional teams to ensure alignment on operational objectives, resolve issues, and achieve organizational goals. xe2x97x8f Regularly communicate with customers, addressing inquiries, resolving concerns, and identifying opportunities for service enhancement. xe2x97x8f Represent the organization in external meetings, conferences, and industry events, establishing positive relationships with key stakeholders.

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