Job Description

As the Head of Department (Commerce) at Leroy Merlin, you'll drive the commercial strategy, oversee merchandising excellence, and foster a customer-centric culture.


You will lead your team to optimize product offerings, ensure seamless operations, and deliver exceptional customer satisfaction. This dynamic role offers an opportunity


to influence the store's performance while contributing to broader strategic objectives as a key member of the management committee.

Developing and Executing Commercial Strategies

Collaborate with category managers to build a product offering to improve the store environment and customer needs.


Collaborate with your team to select product ranges, ensuring alignment with Leroy Merlin's marketing and merchandising policies.


Set pricing strategies and oversee promotional activities to enhance sales and profitability.


Maximise revenue and margin growth through effective action plans and on-the-ground execution.


Optimise inventory turnover and minimise markdowns while ensuring product availability for customers.


Monitor resource allocation and align team capabilities with operational needs to maximise efficiency.


Manage inventory, visual merchandising, and pricing to optimize product availability, minimize losses (markdowns/obsolete stock), and meet sales goals, particularly during campaigns.

Optimising Merchandising and Store Presentation

Ensure the sales floor is always Full, Clean, and priced, meeting company merchandising standards.


Create engaging displays and organise sales areas to attract and inspire customers.


Maintain clarity and density of product offerings, balancing self-service and assisted sales approaches.

Driving Business Growth

Foster a culture of hospitality and outstanding service within your team.


Actively engage with customers to understand their needs, ensuring solutions exceed expectations.


Implement strategies to improve customer satisfaction, loyalty, and overall experience.

Team Recruitment, Training, and Management

Recruit and onboard team members, building a complementary and high-performing workforce.


Develop training plans to enhance individual skills, empowering your team towards greater autonomy.


Organise work schedules fairly, balancing customer flow with employee expectations.


Communicate objectives and celebrate achievements to cultivate a motivated, collaborative team.


Organise teamwork and responsibilities.


Monitor team actions and develop sales plans.


Ensure fairness in scheduling and safety compliance.


Initiate and manage disciplinary procedures

Strategic Contributions and Collaboration

Participate in the store's management committee to develop and implement strategies.


Disseminate decisions and objectives across your team, ensuring seamless execution and alignment.


Support regional, national, and international projects, contributing to innovations in commercial strategies.

Stock Management and Governance

Ensure accurate and regular stock counts and discrepancy Investigation/resolution


Efficient flow, optimized backroom organization, and proper handling to minimize damage


Forecasting demand, managing order quantities, and ensuring optimal stock levels on the sales floor


Implementing security, accurate processing of transfers/returns, and achieving shrinkage targets


Accurate and timely input of all transactions and regular audits of system data against physical stock


Analyzing key stock metrics, generating reports, identifying root causes, and developing corrective actions


Training and coaching the team on best practices for stock handling and system usage, fostering accountability