Job Description

Job Advert Summary

A challenging opportunity exists for a strategic and experienced leader to lead and align business analysis, system integration, and medical scheme administration by driving innovation, optimising operational systems, and translating business needs into effective, technology-driven solutions. This role bridges strategy and execution, overseeing multidisciplinary teams and vendor relationships to deliver high-impact projects and ensure system and process excellence.



This position reports directly to the Chief Information Officer.

Minimum Requirements

Education:

Grade 12 (Matric) Bachelor's degree in Business Analytics, Health Informatics, Information Systems, or a related field Postgraduate qualification will be an advantage

Experience:

Minimum of 10 years' experience in the Medical Scheme administration environment, including hands-on experience with one or more administration systems At least 2 years in a management role with proven people leadership responsibilities 5 years' experience in Business Analysis and Solution Design 5 years' experience in System Integration 5 years' experience in managing Medical Administration Projects Demonstrated ability to lead multidisciplinary teams and external vendors over a minimum of 5 years

Duties and Responsibilities

Strategic Leadership & Client Engagement

Lead solution design, growth initiatives, and onboarding for various medical schemes.



Collaborate with executives to identify opportunities and drive feasibility studies and benefit enhancements.

Systems Integration & Vendor Oversight

Manage third-party platforms, switching houses, and provider networks.



Ensure business rules and benefit updates are implemented and maintained. Lead vendor performance and incident escalation.

Team Leadership & Operational Excellence

Develop and lead a high-performing Business Analyst team.



Oversee request intake, prioritisation, and release cycles.



Foster a culture of accountability, growth, and collaboration.

Project & Risk Management

Co-manage high-impact projects, support business case development, and define service metrics and KPIs.

Business Analysis & Process Optimisation

Translate business needs into technical solutions.



Drive automation, efficiency, and data-driven decision-making through SQL and process analysis.

Innovation & Market Awareness

Champion digitisation, AI integration, and continuous improvement.



Stay ahead of industry trends and lead specialised initiatives.

Governance & Compliance

Ensure adherence to policies, standards, and continuity practices.



Embed incident learnings into sustainable solutions.

Communication & Collaboration

Act as the bridge between business and development teams.



Promote cross-functional teamwork and effective communication.