Job Description

RoomRaccoon
RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.
Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Xmas vouchers.
Interested? Keep reading on!
Title: Head of Connectivity
Type: Full-time
Terms: On-site
Location: Considering applications from Cape Town, South Africa and Breda, The Netherlands
Tasks
Your North Star
Our Head of Product Connectivity will play a crucial role in efficiently driving all connectivity applications across our business and partners. This role includes managing and eventually expanding a small team to ensure smooth operations and comprehensive analytics.
Day in the Life of the Head of Connectivity
API Roadmap and Performance Ownership:

• Work with the Chief of Product and Global Partnership Program Manager on the API roadmap.
• Oversee performance of connections, including new builds, upgrades, and rebuilds, identifying and implementing improvements.

Collaboration and Connectivity Implementation:

• Collaborate with internal teams (commercial, customer service, engineering, and product) to define and implement connectivity solutions.
• Work with external partners and vendors to establish and maintain robust connections and integrations.

Technical Troubleshooting and Efficiency:

• Troubleshoot and resolve technical issues promptly to minimize downtime.
• Implement improvements in XML, hotel PMS, and channel management connections for efficiency and agility.

Operational Scalability and Strategic Insights:

• Focus on operational scalability to reduce manual workload across the business.
• Provide key insights to support strategic decision-making and reduce integration churn by guiding and supporting external partners.

Leadership and Team Management:

• Manage and develop direct reports through training, mentorship, and performance management.
• Contribute to the overall success of the business as part of the Leadership Team.

Requirements
Key skills:

• Proven experience in connectivity management, integration, and API management.
• Strong technical skills, including knowledge of APIs, networking protocols, and integration technologies
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and external partners.
• Strong problem-solving and troubleshooting abilities, with a proactive approach to identifying and resolving technical issues.
• Experience working in a fast-paced environment with tight deadlines and changing priorities.
• Demonstrated ability to manage multiple projects and initiatives simultaneously, with a focus on delivering results.
• Experience with project management methodologies and tools.
• Ability to adapt to changing technology landscapes and industry trends.
• Strong leadership and management skills, with experience leading cross-functional teams

Beneficial skills:

• Hospitality/HotelTech Experience

How to be successful as the Head of Connectivity:

• Strong Problem-Solving Skills: You can identify and resolve technical and operational challenges quickly.
• Adaptability in a Dynamic Environment: You can stay flexible and proactive in response to evolving industry trends.
• Effective Conflict Management: Navigating stakeholder concerns with strong communication and negotiation skills comes easy to you.
• Customer-Centric Approach: Prioritising seamless, reliable connectivity to enhance user experience is what you love to do

Benefits
Perks CT:

• Friday Lunches
• Mac environment
• Medical Aid contribution
• Incentive based commission
• Formal Training budget
• Annual Hotel experience
• Equity
• Birthday & Christmas Vouchers

Perks for NL:

• Holiday allowance (8%)
• Equity
• Mac environment
• Incentive based commission
• Formal Training budget
• Annual Hotel experience
• Birthday & Christmas vouchers
• Friday Lunches

RoomRaccoon Values:

• Accountability
• Beat Yesterday
• Clock Speed
• Deals a Deal
• Empower Another

Disclaimer: Thanks so much for your excitement about joining RoomRaccoon! Were lucky to have so many talented people eager to be part of our team, so were reviewing applications as they come in. If you dont hear from us within three weeks, it means weve decided to move forward with other candidates this timexe2x80x94but dont be discouraged! Keep an eye on our careers page, and wed love for you to apply for roles that fit your talents in the future!
RoomRaccoon
The hotel industry is at the very heart of the RoomRaccoon story.
Our Founder, Nadja Buckenberger, faced many challenges when she opened the doors of the Bliss Boutique Hotel in Breda in 2014.
She couldnt find a single affordable solution to manage all aspects of her property. Thats when she decided to join forces with her partner, tech entrepreneur Tymen van Dyl to create one that could.
In 2016, Tymen began building software that would solve Nadjas three central pain points by combining a Property Management System (PMS) with a channel manager and booking engine a technological feat!
The software worked wonders for the Bliss Hotel and piqued the interest of other regional hotels.
We officially launched in January 2017, and six months later, we had over 100 hotels on board. Today, RoomRaccoon is the worlds most complete HMS for independent accommodations with 10 100 rooms.