Job Description

Head of Callebaut Chocolate Academy South Africa

Location:

Johannesburg, ZA, 2021
At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

ABOUT THE ROLE

Responsible for the management and strategy planning of the Chocolate Academy. Focusing on training and engaging with our customer groups, to transfer knowledge, skills and raising awareness of the chocolate processing opportunities through the development of recipes and menus and if appropriate and in conjunction with the sales team promotions.

KEY RESPONSABILITIES INCLUDES

Plan and organize the Academy Calendar.

Negotiate Academy Budget and Monitor throughout the year.

Cost out and monitor the total cost of individual courses.

Liaise with all local Ambassadors with reference to tutor training at the Academy and Demonstrations

Enroll and speak to all course attendees

Manage Academy Technician: Workload / training development.

Manage Academy Assistants: Workload / training development.

Assist and make any product for both the Industrial and Gourmet Sales Force to aid their job in selling products to direct accounts.

Oversee Gourmet Direct Account Visits.

Assist when requested with Industrial Account Visits.

Develop recipes and new ideas to launch new products in the market

Host and plan product demonstrations by liaising with sales, distributors and marketing

Technical troubleshooting for customers

Manage a team of chefs and admin in-line with chocolate academy guideline

ABOUT YOU

Bachelor's degree in food industry or a related field

5 years of work experience management role

Must be a self-starter and driven

Excellent communication and interpersonal skills

Excellent knowledge of English

Knowledge of accounting, data and administrative management practices and procedures

Must be proficient with Microsoft Office and Google products

SAP knowledge preferred

Experience in customer relationship management, in particular at large and complex organizations

Proven experience inside a chain

Proven experience with project development

Ability to convince stakeholders engaging cross functional teams

Expertise into products

Understanding of the full manufacturing chain of the products

Technical background in food

Understands of operational challenges of the target customer



Strong organizational and time management skills, and ability to prioritize

Must have exceptional attention to detail

Strong problem-solving skills and analytical abilities

Dedication to BC Values

Strong business acumen

Translating market and consumer insights into appealing concepts and actionable plans

Analytical skills

Communication skills

Creativity and passion for food

Personal usage and experience in leveraging CRM tools / salesforce.com



Naturally curious

Inspiring and confident communicator able to build strong customer relationships

Innovative and willing to take risks

Stakeholder management

Strong influencing skills

Team player

Inspiring leader for cross functional group of peers

Persistent in translating vision into action

Agile, open to change

Positive mindset

Able to deal with ambiguity

Combining hands-on mentality with strategic view



At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.

#oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.


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