Job Description

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide strategic leadership to design and evolve systems, structures, and capabilities that drive CIB Digital's innovation and operational excellence. Responsible for optimising both the innovation and performance systems to ensure reliable, efficient, and aligned execution. Foster cross-disciplinary collaboration, improve decision-making with insights, and maintain a fit-for-purpose, adaptive, and strategically aligned operating environment.

• Design and implement a scalable and adaptive innovation operating model that drives sustainable business growth and fosters organisational agility. Establish a comprehensive innovation framework that aligns with corporate strategy, enabling consistent and measurable innovation outcomes within CIB.
• Establish and maintain a structured performance management system within CIB Digital to drive operational excellence and continuous improvement. Define and implement key performance indicators aligned with strategic objectives and operational priorities.
• Establish and continuously enhance service and incident management capabilities to ensure operational resilience, rapid issue resolution, and high service quality across the CIB Digital business. Develop and mature service and incident management frameworks, tools, and processes aligned with industry best practices (e.g., ITIL).
• Drive seamless integration and support from key enterprise functions - Technology, Risk, Finance, and People & Culture (P&C) - to enable efficient innovation delivery and operational alignment. Implement structured collaboration mechanisms such as working groups, steering committees, and regular touch-points to foster transparency and shared accountability.
• Monitor and optimise key operational metrics across multiple disciplines to ensure reliability, efficiency, and continuous improvement, supported by insightful reporting and analytics. Define and maintain a comprehensive set of operational metrics across product delivery, operations, risk, financial oversight, process improvement, data and insights, and change management.

Qualifications

• Post Graduate Degree: Business Commerce, Finance and Accounting, Generic Management, Information (Min)
• Licenses & Certifications: Lean Six Sigma Black Belt Certification (Pref)

Additional Information
Experience Required: Digital Transformation
More than 10 years: Proven track record of 10+ years in leading operational, strategic, or innovation functions within banking, financial services, or technology-driven organisations. Proven experience in designing and implementing scalable operating models that support innovation and business growth. Demonstrated success in leading large-scale transformation projects, including process reengineering, automation, and Lean/Agile initiatives. Several years of experience in managing cross-functional teams.
Behavioural Competencies:

• Developing Expertise
• Developing Strategies
• Embracing Change
• Empowering Individuals
• Establishing Rapport

Technical Competencies:

• Agile Concepts
• Agile Development
• Agile Measurements
• Agile Planning
• Agile Principles

Skills Required