Job Description

Job Summary
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A
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luxury lodge
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situated in the
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Kruger National Park
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is seeking an experienced
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Head Guide.
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The Head Guide plays a
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pivotal role
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in the success of the
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lodge operation
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, they engage
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extensively with guests
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throughout a significant part of each day. The safari experience is often the
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primary motivation
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for guests visiting Africa. Consequently, the
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guide's professionalism
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and ability to
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convey knowledge
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in a safe yet immersive manner significantly shape the overall guest experience.
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Duties:
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Responsible for overseeing a team of field guides, ensuring the highest quality wildlife viewing experience for guests, maintaining safety standards, and often playing a key role in staff training, conservation efforts, and guest relations within the lodge or reserve; essentially leading the guiding operations and acting as the primary expert on the local ecosystem and wildlife.
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Meticulous in all aspects of Managing the guiding department
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Manage, Oversee and Discipline staff in the guiding department
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Staff training and development
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Assist the Marketing team in managing social media content and submitting the monthly newsletters
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Perform all administrative duties pertaining to the guiding department
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Allocation of Guides to daily game drives
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Staff scheduling and rosters
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Manage daily game drives and bush walks
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Follow up on CarTrack and monitor Guide Movements
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Assist around the lodge in other departments if needed
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Light concession work
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Operational Stock control
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Compile weekly and monthly reports
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Have thorough technical knowledge and understanding of vehicles, operations and equipment
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Perform Duty Manager shifts when necessary
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Hosting guests and ensuring the service shift runs smoothly
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Requirements:
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Grade 12
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FGASA NQF 4 qualification or higher
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Full Lead Trails and at least 3 years' experience with guiding on foot (VPSA, ARH)
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A minimum of 7 years of work experience on a Big 5 Game Reserve, with a minimum of 5 years working in a Luxury Lodge environment
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A level 2 FGASA qualification or higher with theory and practical completed
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Registered with DEAT and THETA in terms of improving his/her qualifications
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Firearm competency
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Track & Trails guide certificate
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Valid first aid certificate
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SASSETA Certificates
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A valid South African Driver's license and PDP Experience
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Self-disciplined, punctual and respectful. Mature and responsible.
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Strong communication and interpersonal skills for international guests with diverse cultures. Must have an outgoing hosting personality.
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Strong communication and interpersonal skills for staff, being respectful of their culture. A basic knowledge an African language is recommended.
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Must be familiar with basic vehicle maintenance in order to communicate with the maintenance team to troubleshoot problems.
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Must be familiar with how to drive in a variety of on- and off-road conditions.
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Must be familiar with radio etiquette and able to ensure that radio conversations are kept short and direct, with no unnecessary chatter.
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Good initiative to cope with difficult situations in a remote environment.
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A valid first aid training certificate to handle trauma care, with Wilderness certification.
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Well-spoken, well-groomed and presentable.
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Strong leadership skills - be an effective manager of the Guiding Team.
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High standards of service excellence and a passion for the hospitality industry, environmental management and wildlife preservation.
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