Job Description

The Head of Group operations will be responsible for providing strategic and operational oversight of the operations in the Group and establishing long-term solutions to operational challenges.

WHAT WILL YOU DO?

• The Head of Group Operations will be responsible for proactively ensuring an efficient and effective functioning of the Group operations to enable the provision of quality customer service while ensuring that the operational risks are managed and industry regulatory compliance are managed adequately and effectively.
• They will be required to provide the standard in relation to operations together with value added services, through the adaptation of best practice policies.
• The incumbent will be responsible for ensuring that customers are provided quality, timeous needs in line with their requirements and specifications.
• Furthermore, they will assist the Quality Management function in creating a sustainable company by introducing processes and systems in ensuring world class operations, as they ensure that processes are streamlined, resources are optimized, and business objectives are met.
• They will provide guidance to the organisation through developing, governance, policies and frameworks and implementing operational strategies aimed at enhancing operational efficiency, productivity, and cost-effectiveness.

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 8: Relevant commercial post grad qualification (Business Administration, Finance, Industrial Engineering, or a related field)
• Masterxe2x80x99s degree advantageous)
• RE5 Qualification (advantageous)
• Minimum 10 - 12 years of experience leading Operations Functions, preferably in the insurance industry.
• 5 - 7 years of senior management experience
• Strong knowledge of insurance industry regulations and compliance requirements.
• Solid familiarity with a wide range of long and short-term insurance Acts, products, and services.
• Proven experience applying operational quality tools and techniques for effective problem solving (e.g. Statistical Process Control, DMAIC, FMEA, Fishbone Diagram, Value Stream Mapping or similar).
• Optimizing processes to enhance overall business performance.
• Leading transformational Change Management initiatives.

WHAT WILL YOU GET IN RETURN?

We offer great opportunities for personal and professional development in a stable company thatxe2x80x99s 129 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Kindly note that should you not receive a response within 21 days please consider your application unsuccessful.

Closing date: 28 February 2024

Our Commitment to transformation:

In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups

• NQF Level 8: Relevant commercial post grad qualification (Business Administration, Finance, Industrial Engineering, or a related field)
• Masterxe2x80x99s degree advantageous)
• RE5 Qualification (advantageous)
• Minimum 10 - 12 years of experience leading Operations Functions, preferably in the insurance industry.
• 5 - 7 years of senior management experience
• Strong knowledge of insurance industry regulations and compliance requirements.
• Solid familiarity with a wide range of longand short-term insurance Acts, products, and services.
• Proven experience applying operational quality tools and techniques for effective problem solving (e.g. Statistical Process Control, DMAIC, FMEA, Fishbone Diagram, Value Stream Mapping or similar).
• Optimizing processes to enhance overall business performance.
• Leading transformational Change Management initiatives.

Rand Mutual