Job Description

The Head of Fraud Controls, Regulatory & Industry Compliance, Fraud Solutions is accountable for providing leadership, strategic direction, coordination, and oversight in ensuring that Fraud Solutions functions adhere and comply with internal company, Enterprise Risk Management, Process Management frameworks and Regulatory & Industry compliance. As an independent first line of defence, the role is accountable for independently ensuring effective controls are in place across different discipline ranging from people, processes, and systems; mitigating operational risks and prevent regulatory fines, penalties and/or reputational risks. This includes ownership of quality assurance frameworks and process assessment, the delivery of satisfactory audit and management assurance outcomes. Be the point of contact for risk functions across the group while shaping and influencing fraud risk policies and standards

Key responsibilities:

• Understand and stay up to date on all relevant Group Enterprise Risk Management (ERM), compliance, legislative and regulatory requirements and standards, and lead implementation of requirements across Fraud Solutions functions.
• Work collaboratively with Group Fraud to influence development of Fraud Risk policies and standards
• Oversee the planning and implementation of various risk assurance and risk compliance reviews and audit activities in line with Fraud Solutions priorities and aligned to company assurance plans to ensure compliance.
• Lead the development and or implementation and governance of Fraud solutions Business
• Assurance, Quality Assurance, and testing frameworks (process effectiveness, targeted Management Control assessments) and standards.
• Provide oversight on the delivery of Business Assurance assessments including testing operational effectiveness of critical processes and Targeted Management Control
• Assessments and counsel on remedial actions.
• Deliver initiatives that optimise that enhance capabilities and the performance of the function.
• Sustain business continuity by continuously assessing process adherence to standards and adherence to risk controls.
• Partner with functional heads to develop risk and control registers and dashboards to monitor risks. Maintain a detailed risk register with mitigation plans and controls for Fraud
• Solutions to mitigate operational risks.
• Provide management oversight and guidance on the delivery and continuous improvement of quality assurance and testing processes and reports and Targeted Management Control
• Assessment investigations and reports on high-risk exposure areas.
• Drive the delivery of compliance activities (e.g., compliance training, outside business affiliations).
• Oversee and serve as point of contact for Data Privacy to investigate POPIA and data related breaches and BCM for input on Disaster Recovery Plans.
• Deliver financial reconciliations (provisions and journals) and loss reporting and ensure
• Functional heads are informed of STP targets and actual losses to ensure fraud losses are operating within the defined Risk Appetite parameters.
• Develop and manage budgets and drive cost efficiencies to optimise both business efficiency and financial performance
• Manage internal stakeholder engagements as it relates to risk and control management and adherence. Stakeholders include but are not limited to Fraud Solutions Functional
• Heads and teams, Combined Assurance Forum, Operational Risk teams, Management
• Assurance and Internal Audit, Legal, Compliance, Data Privacy and BCM.
• Create and maintain a positive work climate and culture to energise employees, give meaning to work, and maximise employee engagement in support of creating Fraud
• Solutions as a Business unit of choice.
• Influence the development and enablement of Fraud Solutions culture and demonstrate and live the desired values and behaviours.
• Lead, motivate, inspire, and develop teams to ensure that they have clarity of direction, are set up to succeed and enabled to deliver high performance.
• Negotiate and agree performance targets, taking accountability for overall achievement of objectives across direct reports and the performance shape of the entire Fraud Control,
• Regulatory and Industry environment. Objectives include (but are not necessarily limited to) colleague satisfaction, customer satisfaction, cost and performance management, risk, and compliance conformance, as well as ethical and rigorous risk and governance.
• Take overall responsibility to co-ordinate and provide leadership for employees in the area to achieve required performance.
• Develop a high performing team by embedding formal performance development and informal coaching.

Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Mindworx