Job Description

Job Purpose:
To lead and strategically manage the Financial Crime Risk Management (FCRM) and Investigations function for Hollard Life Solutions. This role is responsible for designing and executing fraud detection, prevention, and investigation strategies to safeguard the business from financial crime risk. The incumbent will oversee high-risk claims assessments, manage internal and external investigations, and collaborate with stakeholders to ensure a fair, compliant, and cost-effective operating environment. The role will also contribute to broader claims governance, risk mitigation strategies, and drive a culture of integrity and accountability.
Key Responsibilities:

• FCRM Strategy and Leadership
• Develop and implement a fraud risk management strategy for Hollard Life Solutions.
• Oversee risk assessment, fraud detection, and prevention mechanisms across claims processes.
• Investigations Management
• Lead and oversee the execution of forensic investigations into suspected fraud or misconduct.
• Ensure legal and procedural compliance in all investigations, with outcomes documented and tracked.
• Stakeholder Engagement and Reporting
• Engage with internal legal, compliance, and claims teams, as well as external law enforcement and regulators.
• Provide timely and accurate reporting on fraud trends, investigations, and outcomes to Exco and Risk Committees.
• Team Management and Development
• Lead and mentor the FCRM and Investigations team.
• Promote a learning culture and ensure upskilling in investigative techniques, digital forensics, and fraud trends.
• Governance and Policy
• Ensure the business adheres to internal policies and external regulatory requirements.
• Regularly review and update fraud risk policies and SOPs