Job Description

Head: Debt Counselling

Requisition:

141038

Title:

Head: Debt Counselling

Closing Date:

31 July 2025

Location:

Sandton

Specialist Recruiter:

William Mtsweni
Job Family
Administration, Operations and Facilities
Career Stream
Admin, Transact Processing and Production
Leadership Pipeline
Manage Function
FAIS Affected
FAIS Affected - Yes

Job Purpose

Drive profitability for Nedbank by leading effective recoveries and loss mitigation within the Debt Counselling Department, through empowering high-performance teams, fostering innovation and ensuring operational excellence.

Job Responsibilities

Achieve Debt Counselling targets by setting individual goals, managing resources, monitoring performance and initiating corrective actions aligned with national benchmarks and market trends. Achieve financial and operational objectives including provisions and impairments through effective planning such as forecasting and budgeting, continuous performance monitoring and evaluation and the execution of targeted action plans. Identify and implement innovative strategies for debt recovery by enhancing collection techniques and leveraging efficient, streamlined operational processes. Optimise profitability through efficient cost management, timely follow-ups and decisive action. Ensure quality and accuracy of team outputs by enforcing turnaround times, policies and procedures. Oversee external stakeholders to maintain SLA compliance and manage associated performance costs. Deliver financial and operational targets by budgeting, monitoring and executing performance improvement plans. Manage and develop staff performance through clear expectations, continuous feedback, recognition and corrective action. Coach and mentor teams to address performance gaps and facilitate professional growth. Promote team engagement by fostering an inclusive and collaborative environment. Build capability through ongoing development aligned with stakeholder expectations and future needs. Support talent acquisition and retention by leading recruitment and development initiatives using Nedbank's talent principles. Uphold Nedbank's Vision and Values by role modelling desired behaviours and embedding them in team culture. Ensure effective onboarding by executing structured preparation and integration plans. Advance transformation targets through inclusive recruitment, supplier engagement and continuous training. Strengthen organisational culture by participating in and driving improvements from staff surveys and other initiatives. Enhance client service culture through targeted interventions and team alignment. Encourage corporate responsibility by enabling staff involvement in relevant initiatives. Champion operational excellence by facilitating business process improvement and team-driven innovation. Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees Preferred Qualification
Must have an LLB Degree and must be an Admitted Attorney. Minimum Experience Level
Must have 10 years or more in Banking Must have 10 years or more experience in Debt Counselling More than 6 years of being an Ops Head in Debt Counselling Must have multiple product knowledge and Processes Experience and understanding of Credit

Technical / Professional Knowledge

Business Administration & Management

- Understanding of organizational operations, structures and leadership practices that drive performance and accountability.

Communication Strategies

- Expertise in crafting, delivering and adapting communications to different audiences and context both internal and external.

Financial Accounting Principles

- Application of accounting standards, budgeting frameworks and financial analysis to support business decisions and compliance.

Governance, Risk & Controls

- Knowledge of governance frameworks, risk management methodologies and internal controls ensuring transparency and regulatory adherence.

Organisational Behaviour Theory

- Insight into group dynamics, motivation, leadership styles and cultural factors that impact team and organizational effectiveness.

Project Management Principles

- Proficiency in planning, executing, monitoring and closing projects.

Industry and Regulatory Knowledge

- Understanding of relevant regulations, compliance requirements and statutory obligations affecting operations and partnerships.

Stakeholder Management

- Strategic approach to engaging, influencing and maintaining relationships with internal and external parties to achieve shared outcomes.

Strategic Planning

- Capability to set long-term direction, analyse industry trends and align resources with organizational goals.

Management Information & Reporting

- Expertise in developing, interpreting and utilizing key performance metrics and reporting mechanisms to inform decision-making.

Technical / Professional Knowledge

Business administration and management Capacity planning Change management Client service management Communication Strategies Diversity management Financial Accounting Principles Governance, Risk and Controls Relevant regulatory knowledge Strategic planning Behavioural Competencies
Customer Focus Inspiring Excellence Business Savvy Driving Execution Sharing Responsibility Strategic Influence
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Please contact the Nedbank Recruiting Team at +27 860 555 566