Job Description

Job Overview

Business Segment:

Insurance & Asset Management

Location:

ZA, GP, Roodepoort, 4 Ellis Street

Job Type:

Full-time

Job Ref ID:

80445348A-0001

Date Posted:

9/24/2025







To provide strategic and operational direction to optimise and manage the end-to-end claims value chain within the Core Operations area. -Develops the overall strategy for the claims management of the Insurance business. The Incumbent would lead and manage multiple business areas within the Claims function



Qualifications

Type of Qualification:

First Degree



A relevant bachelor's degree (LLB, BCOM, Risk Management)

A Post Graduate qualification advantageous



Experience Required



Experience with exposure to Legal, claims operations, Personal and commercial Lines claims.

Compliance and Risk Management and project experience

Insurance Products and Services:

Knowledge and understanding of the range of insurance products and services available in the market and how that can be used to meet client's needs.

Insurance Risk Management:

Knowledge and understanding of the factors that affect the performance of an underwriting portfolio and how risk exposure can be monitored and controlled. Understanding of the basic principles of insurance including good faith, insurable interest, indemnity, contribution, subrogation and proximate cause.

Insurance operations and process:

Knowledge and understanding of the process to determine risk premiums payable and Knowledge and understanding of how claims are managed.

Underwriting process:

Knowledge and understanding of the organisation's underwriting processes and procedures which is needed for new risks, alteration, renewals and cancellations to be processed in an accurate and timely manner.

Risk perception and assessment:

Knowledge and understanding of the information gathering process, the factors that affect the accepting and underwriting of risks and how these are applied on a day-to-day basis.

Insurance Customer:

The ability to assess if a customer qualifies to receive the services applied for, based on established parameters and criteria.



Additional Information

Behavioural Competencies:

Articulating Information

Challenging Ideas

Convincing People

Developing Expertise

Developing Strategies

Embracing Change

Empowering Individuals

Establishing Rapport

Making Decisions

Providing Insights

Resolving Conflict

Valuing Individuals

Technical Competencies:

Customer Service Management

Process Improvement

Market Analysis

Budget Management

Training and Development

Project Management

Risk Assessment

Regulatory Compliance

Data Analysis

Negotiation

Presentation Skills

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za