Job Description

Job Classification

Job Requisition - 127096
Closing Date - 19 October 2023
Location - Johannesburg
Nedbank Wealth Cluster - Nedbank Insurance Division - Distribution functional area

Job Family

Sales And Services

Career Stream

Sales

Leadership Pipeline

Manage Managers

Job Purpose

The purpose of this role is to lead and grow a team, whose role it is to develop and grow scale of our Nedbank Insurance, life and non-life solutions, through digital channels.

Job Responsibilities

• Lead the digital commercialisation team
• Grow the digital commercialisation team
• Ensure that you form part off all the bankxe2x80x99s digital distribution channels through USSD, Money App, Kiosk, etc.
• Penetrate the identified different segments within the bank
• Form part of the Customer Journey Mapping and ensure great digital customer journeys to ensure uptake of Nedbank Insurance solutions through simple and effective sales processes
• Acknowledge and adhere to Nedbank's policies, product training requirements, etc.
• Develop and maintain a high performance sales culture by ensuring alignment of the sales strategy with team targets
• Drive great digital customer journey s to ensure take up on digital channels
• Effectively manage stakeholderxe2x80x99s requirements and deliverables timeously
• Craft and implement developmental and talent strategy
• Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary
• Ensure optimisation of resources and workflow to increase productivity by ensuring effective resource and work allocation
• Develop and maintain effective stakeholder relationships by ensuring that Nedbank values are followed in sales and service delivery
• Actively manage drop offs on the digital channels ensuring corrective measures are taken
• Ensure that 70% of all Nedbank Insurancexe2x80x99s sales volume is able to come through digital channels
• Work closely with BITE to ensure appropriate technical capability is available foe sales to take place
• Active drive sales campaigns on digital and ensure the operationalisation of funnel management to ensure a daily sales management regime
• Work with the appropriate partners to ensure traffic is directed to Nedbank Insurance digital assets
• Work with the appropriate partners to ensure that Nedbank Insurance is placed in a prominent place on the app
• Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action
• Ensure synergy between team networks through consistent and constant communication of expectations
• Drive and monitor the implementation of the sales strategy against objectives and outcomes by ensuring that all businesses within your area of influence are aligned to the sales strategy
• Develop and manage the budget according to the strategic business requirements.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Relevant industry experience and track record of growth the digital sales channel and sales volumes for a client centric organisation.
A degree is not required. Relevant experience and track record is required. The best person for this job is not one who has been trained to think in boxes.

Essential Certifications

Preferred Certifications

Minimum Experience Level

5 years in sales roles and must have been experienced in digital channels (non-negotiable)

Technical / Professional Knowledge

• Business administration and management
• Business terms and definitions
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Nedbank policies and procedures
• Organisational behaviour theory
• Relevant regulatory knowledge
• Management information and reporting principles, tools and mechanisms
• Human Resource Policies And Practices

Behavioural Competencies

• Initiating Action
• Building the Sales Team
• Coaching the Sales Team
• High-Impact Communication
• Driving Successful Customer Engagements
• Aligning and Executing Sales Strategy

Please contact the Nedbank Recruiting Team at +27 860 555 566

Nedbank