Job Description

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To ensure the effective execution of the Insurance sales through the external Sales Contact Centre, whilst creating and maintaining new partnerships aligned to the full end to end sales strategy. Focus on increasing revenue through relationship management, training, marketing and sales initiatives with current and potential third party partnerships, in support of Business growth and strengthened relationships.
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Licenses & Certifications: FAIS Representative
Experience Required
Client Coverage
Personal and Private Banking
8-10 years
Experience in managing a contact centre environment; experience in managing external vendors/ partners, experience in implementing projects from an operations perspective; understands risk and controls. Exposure to driving sales and service. Understands the banks processes, procedures and systems (e.g., procurement). Demonstrated track record of delivering revenue growth, supplemented by experience in Client and Sales Experience.
Additional Information
Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Developing Expertise
• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Interacting with People
• Making Decisions
• Resolving Conflict

• Client Knowledge
• Client Retention
• Client Servicing
• Product Knowledge (Consumer Banking)
• Query Resolution
• Risk Identification
• Risk Management