Job Description

Perform building maintenance and repair functions within the DBSA campus to ensure a safe, functional, and well-maintained environment. Repair minor damages to furniture and perform carpentry work and basic plumbing functions in compliance with the Bank's safety standards.
Key Responsibilities
KEY PERFORMANCE AREAS
Maintenance of Facilities and Equipment
a) Unsupervised Tasks:

• Perform painting tasks, including buildings, carports, peripheral fencing, parking areas, and roofing structures.
• Handle all carpentry work required in the building.
• Identify and report areas within the building requiring repairs and maintenance.
• Conduct basic plumbing tasks and maintain water reticulation systems on campus.
• Execute general cleaning and maintenance of DBSA properties to ensure a clean and functional environment.
• Maintain public areas and plant rooms to a high standard of cleanliness, usability and functionality.
• Inspect, repair, and maintain items, equipment, and building structures as needed.
• Repair broken furniture during office moves and as reported when required.
• Replace furniture locks and other minor fixtures when necessary.
• Perform minor furniture maintenance tasks, such as tightening armrests, replacing casters, installing drawers, and fixing seats.

b) Supervised Tasks:

• Maintain and service general and technical equipment.
• Provide support where required in the repair and upkeep of DBSA plant and equipment by internal or external service providers.
• Support the electrician in performing maintenance work as needed.
• Assist in office renovations and office moves, ensuring compliance with safety standards.
• Respond promptly to urgent repair requests from employees or customers within the building.
• Liaise with external vendors or contractors to monitor major maintenance and repairs, ensuring safety standards and quality work are upheld.

Adherence to Safety standards and Tool Management

• Follow safety protocols while assembling or disassembling furniture.
• Comply with the Occupational Health and Safety (OHS) Act, municipal by-laws, and other relevant safety regulations.
• Ensure all tools are properly maintained, secure, and in good condition.
• Report any loss or damage to working tools to the immediate supervisor or line manager.

Key measurements of outputs
1. Adherence to turn-around times for the required service from clients.
2. Number of incidents of non-adherence to safety standards.
3. Number of incidents of damages or loss of tools due to negligence.
KEY INTERNAL LIAISON RELATIONSHIPS
1. The Facilities Manager
2. The entire DBSA Staff
3. Occupational, Health and Safety Specialist
4. The entire DBSA staff
KEY EXTERNAL LIAISON RELATIONSHIPS
1. External Contractors
2. DBSA Suppliers
Expertise & Technical Competencies
QUALIFICATIONS & EXPERIENCE
Minimum Requirements
1. Matric/ Grade 12 or equivalent
2. A minimum of 3 years experience as a Handyman conducting repairs and maintenance on equipment, furniture and buildings.
Desirable Requirements
1. A plumbing trade qualification
TECHNICAL COMPETENCIES
a) Written Communication

• Writes clearly and concisely simple work-related documents.
• Expresses simple ideas clearly in writing.
• Understands enough to independently handle most tasks in this area most of the time but is supplied with direction for work objectives.

b) Verbal Communication

• Able to explain simple procedures or instructions to others, in a clear way.
• Uses a limited range of words to meet simple spoken needs.

c) Computer Literacy

• Is aware of the organisation's policies related to the use of computers, and other technology.
• Applies the basic functionality of common software, such as word processing systems, to complete assigned tasks.
• Generally, knows how to use and maintain own office/workplace equipment.

d) Planning and Organising

• Plans his or her daily work effectively; area; needs more application experience or practice if the required planning is more extensive.
• Independently plans and organises own routine work.

Required Personal Attributes
BEHAVIOURAL COMPETENCIES
a) Teamwork and cooperation

• Promotes a friendly climate and good morale, and resolves conflicts
• Creates opportunities for cross-functional working.
• Encourages others to network outside of their own team/department and learn from their experience

b) Respond to Customer Needs

• Views others, including colleagues, as customers and wants to meet their needs.
• Keeps the customer informed of relevant developments or changes.
• Gains the trust of customers by maintaining clear, two-way communication regarding mutual expectations and satisfaction with service.
• Admits possible errors or mistakes to customers.

c) Integrity

• Expresses what he/she is thinking even when the message may not be especially welcome.
• Shares information or comments about the work when it would be easier to refrain from being open about the situation.

d) Customer Service Orientation

• Makes self fully available, especially when the customer is going through a critical period.
• Requests ongoing feedback from customers and takes action in response to it; manages to retain and capitalize on existing customers.
• Takes the "extra step" to resolve customer issues appropriately, even in the case where they do not fall under their own area of responsibility.
• Is aware of the level of service offered by the competition and provides more for customers than they expect.

e) Self-awareness & Self-Control

• Feels strong emotions in the course of a conversation or other task, such as anger, extreme frustration, or high stress.
• Holds the emotions back and continues to act calmly.
• Ignores angering actions and continues a conversation or task.
• May leave temporarily to withhold emotions, then return immediately to continue.

Development Bank of Southern Africa