Job Description

Guesthouse Manager/s needed at Tranquil Bed and Breakfast in Northern Cape: Guesthouse Manager/s needed at Tranquil Bed and Breakfast in Namaqualand. Seeking a retired couple with no/grown children who prefer a more peaceful area outside of the hustle and bustle of the city. The couple can be young, but with no young kids, unless they already have an established place to live. Unmarried couples or friends are welcome as well. The position requires the manager/s to live on property or nearby in their own residence to oversee the following responsibilities:

- Ensuring and providing flawless, upscale, professional, and high-class guest service experiences
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Responding to guests' needs and anticipating their unstated ones
- Appraise teams performance and produce regular reports
- Liaise with Housekeepers and groundskeeper Staff to provide an overall comfortable guest experience
- Examine daily duties, assign tasks and check on progress
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, the elderly, children, and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and picnic options
- Promote all hotel amenities, conveniences, and event management offered

- Manage and oversee all events on property
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including reservations and financial transactions

Requirements:

• Proven work experience as a Guest Relations Manager, Hotel Manager, or similar role a plus
• Understanding of all hotel management best practices and relevant laws
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• Must be able to communicate effectively to keep owners updated
• Must have a Valid Drivers Licence!

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