Job Description

Job Summary
Are you passionate about wildlife, exceptional hospitality, and creating unforgettable safari experiences? We are seeking a vibrant and dedicated to join our clients team at a premier game lodge nestled in the heart of the . This role is pivotal in ensuring our guests receive a warm welcome, seamless service, and a truly memorable adventure.
About the Role:
As our , you will be the welcoming face and attentive spirit of our lodge. You'll be the primary point of contact for our guests, ensuring their needs are met with enthusiasm and professionalism. If you thrive in a remote, nature-focused environment and have a heart for guest satisfaction, this is the perfect opportunity for you.
Key Responsibilities:
Warm Welcome & Check-in: Provide an efficient and friendly welcome to arriving guests, assist with check-in procedures, and offer essential information about lodge facilities, activities, and the surrounding reserve.
Activity & Meal Hosting: Demonstrate flexibility and a proactive attitude by assisting in hosting various guest activities, such as guided walks, sundowners, and communal dining experiences. Your involvement will be key to ensuring these moments are enjoyable and well-managed.
Guest Assistance & Concierge: Serve as a knowledgeable resource for guests, answering queries about game drives, lodge services, local attractions, and making necessary bookings or arrangements.
Service Excellence: Consistently maintain the highest standards of guest service, proactively identifying and addressing guest needs, and resolving any issues promptly and professionally.
Lodge Representation: Embody the lodge's brand and values, presenting a positive, welcoming, and professional image at all times.
What they Offer:
Competitive Salary: A monthly salary ranging from R7000 to R8000, negotiable based on your experience and qualifications.
Live-In Position: Enjoy comfortable, private accommodation provided on-site, allowing for full immersion in the lodge lifestyle.
Exceptional Staff Facilities: Benefit from access to outstanding amenities including high-speed WiFi, a fully equipped Gym, a refreshing Swimming Pool, and a Recreational Building complete with a pool table, braai facilities, and BOMA for social gatherings.
Balanced Work Schedule: A well-structured rotation of 3 weeks on duty followed by 1 week off, ensuring a healthy work-life balance.
Complimentary Meals: Delicious meals are provided while you are on duty.
Immediate Start: The position is available for an immediate start for the right candidate.
Essential Requirements:
Computer Proficiency: Must be proficient in (Word, Excel, Outlook) and possess general computer literacy.
Guest Relations Expertise: Proven ability to deliver outstanding guest service, coupled with excellent interpersonal, communication, and problem-solving skills.
Prior Hospitality Experience: Essential experience in a similar guest-facing role, preferably within the hospitality or tourism sector.
Hospitality Software Familiarity: Essential experience or strong familiarity with hospitality management software (e.g., Property Management Systems) is required.
Beneficial Skills & Attributes:
Software Advantage: Experience with Benson or Tall Order software is a significant advantage.
Driver's License & Own Transport: A valid driver's license and personal vehicle are highly beneficial due to the lodge's remote location. While company transport is provided to the main gate where public transport is available, personal transport offers greater flexibility.
Wildlife & Safari Knowledge: An understanding of or a passion for wildlife and the safari experience would be a valuable asset.
First Aid Certification: A valid First Aid certificate is advantageous.
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