Guest Relations Officer
Stellenbosch, WC, ZA, South Africa
Job Description
We are looking for a well-presented
Guest Relations Officer
to join a dynamic team at a Luxury 5-star Wine Estate in the Cape Winelands.Responsibilities:
Welcome and introduce the lodge and spa experience to guests Handle guest check-ins and check-outs efficiently Communicate all relevant guest information to appropriate departments Assist guests with bookings, tours, transfers, and itinerary planning Manage the following: Daily itinerary documentation, Guest call logs, Incoming calls and guest concerns Support the reservations team with bookings and guest messages Conduct thorough handovers with the Night Auditor and early/late shift Guest Relations team Report any urgent issues or concerns to the manager on duty Perform night audit duties twice per month
Requirements:
Certificate or diploma in Hospitality Management Minimum of 2-3 years' experience in a similar guest-facing role Strong computer literacy and excellent administrative abilities Genuine passion for the hospitality industry Exceptional interpersonal and communication skills--both written and verbal (in person and over the phone) Strong customer service orientation with excellent people skills Confident and comfortable interacting with high-profile clientele Well-groomed and professional appearance Friendly, approachable, and outgoing personality Naturally warm and welcoming demeanour Punctual, self-disciplined, and reliable Meticulous attention to detail Proactive and collaborative team player * Must have reliable transport to and from work
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Job Detail
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Job IdJD1537975
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationStellenbosch, WC, ZA, South Africa
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EducationNot mentioned