Guest Relations Officer (seasonal/contract) Luxury Hotel Stellenbosch
Cape Town, WC, ZA, South Africa
Job Description
Welcome and introduce Delaire Graff Lodges and Spa to guests;
Check-in and check-out guests;
Pass all relevant guest information on to various departments as required;
Assist guests with bookings, tours and transfers, build and create guests' itineraries;
Ensuring that all guest information and rates are correct;
Guests' liaison to all outside guests and assist Indochine restaurant when needed;
Update guests' profiles on PROTEL;
Report to the manager on duty regarding any related maintenance concerns;
Prepare welcome letters and registrations cards;
Manage:
Day sheet - guests itinerary document;
Guests' daily Call log;
Calls and guest concerns;
Assist reservations with lodge guests' bookings, and messages;
Assist Spa, Housekeeping and Indochine when required;
Assist with lunch and dinner bookings on Dine-plan as required;
Do a thorough handover with the Night Auditor & early/late shift Guest Relations;
Ensure all transfers are booked, tracked and charged;
Required 2 Night audit duties per month
HOSPITALITY CERTIFICATE/DIPLOMA;
At least 2-3 YEARS EXPERIENCE in a similar role;
Very strong computer and great administration skills;
Passionate about the hospitality industry;
Excellent interpersonal- & communication skills, written and verbal in English (in person and telephonic);
Strong customer service orientation with excellent people skills;
Ability to maintain a professional working relationship with all departments and across cultures and religions;
Comfortable in dealing with very distinguished clientele;
Must be well-presented;
Friendly, helpful and outgoing;
Natural warmth and friendliness;
Punctual & self-disciplined;
Extreme attention to detail;
Pro-Active and a team player;
Reliable transport to and back from work
Between 3 - 5 Years
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Job Detail
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Job IdJD1521079
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned