Job Description

Job Summary Guest Relations Officer / Hotel Reception - Stellenbosch Salary: Negotiable DOE Kendrick Recruitment is seeking a professional and guest-focused Guest Relations Officer / Hotel Receptionist to join a prestigious luxury wine estate in Stellenbosch . The ideal candidate will have a strong background in hospitality, excellent administrative skills, and a passion for delivering exceptional guest service. Key Responsibilities: Welcome and introduce guests to the property, ensuring a warm and professional first impression Manage guest check-ins and check-outs efficiently and accurately Communicate all relevant guest information to the appropriate departments Assist guests with bookings, tours, transfers, and itinerary planning Ensure all guest information, billing, and rates are correct in the system Liaise with external guests and provide assistance to the on-site restaurant as required Update guest profiles and booking details on Protel Report maintenance concerns promptly to the manager on duty Prepare welcome letters, registration cards, and guest documentation Manage and maintain: Day sheets (guest itinerary documents) Guest call logs and communication records Booking and message coordination for lodge guests Support the Reservations, Spa, Housekeeping, and Restaurant teams as needed Handle lunch and dinner bookings using Dine-plan Conduct thorough handovers between shifts, including coordination with the Night Auditor Ensure all transfers are booked, tracked, and correctly charged Perform night audit duties twice per month Requirements: Hospitality Certificate or Diploma Minimum of 2-3 years' experience in a similar front office or guest relations role Strong computer literacy and administrative abilities Excellent interpersonal and communication skills (written and verbal) Passion for hospitality and guest service excellence Strong customer service orientation with the ability to engage with a distinguished clientele Professional; well-presented, and approachable manner Punctual; proactive, and self-disciplined with exceptional attention to detail Team player with a positive attitude and natural warmth Reliable transport to and from work This is an exciting opportunity for a polished and service-driven hospitality professional to join a world-class estate and deliver an exceptional guest experience.
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