Guest Relations Officer/ Hotel Reception – Luxury Lodge & Spa – Stellenbosch Job in HOSPITALITY JOBS AFRICA

Guest Relations Officer/ Hotel Reception – Luxury Lodge & Spa – Stellenbosch

Cape Town, WC, ZA, South Africa

https://www.mncjobs.co.za/company/hospitality-jobs-africa

Job Description

As the Guest Relations Officer/ Hotel Receptionist , you will be the face of the property, ensuring each guest enjoys a world-class experience. The role includes managing check-ins and check-outs, handling reservations, coordinating guest itineraries, and liaising with multiple departments to anticipate and meet guest needs.

Key Responsibilities

Welcome and orientate guests on arrival.

Manage check-ins, check-outs, and billing.

Handle guest requests, bookings, and itineraries.

Liaise with departments to ensure exceptional service delivery.

Update guest profiles and maintain accurate records.

Conduct daily guest communication and follow-ups.

Assist with administration and night audit duties as required.

Diploma or certificate in Hospitality Management.

2-3 years' experience in a guest relations or front-office role.

Proficiency with PMS and reservation systems.

Excellent written and verbal communication skills.

Professional presentation and service mindset.

Reliable transport and willingness to work flexible shifts.

Between 1 - 3 Years