Job Description

Description

The Twelve Apostles Hotel and Spa

Guest Relations Officer

Job Summary:

We are recruiting for a passionate and detail orientated Guest Relations Officer to provide exceptional personalised service to our guests at all times by anticipating guests needs and exceeding expectations.

Organisational Positioning:

Department: Front Office

Reporting to: Front Office Manager/ Guest Relations Manager

Location: The Twelve Apostles Hotel Premises

Key Performance Objectives

Enhance the guest stay by welcoming them and facilitating any special requirements Ensure that all guest information relating to the guest experience and their service expectation are clearly communicated to all relevant parties within the Hotel Ensure that their cash is accurately managed and fully accounted for at all times Ensure that all administrative duties related to the position are preformed accurately and in a timely manner Ensuring that guest profiles are correctly updated Promote the interval service providers (e.g. restaurant and spa) as a priority over external service providers Ensuring that every revenue-generating opportunity is fully exploited in a discreet manner through suggestive selling

The ideal candidate for the Guest Relations Officer Position should:

Have Grade 12 qualification Hospitality Diploma or Must have at least 2 years' experience in a 5 Hotel or 1 years' experience in a Front Office environment
Be computer literate with working knowledge of Microsoft Office and Outlook Have knowledge of a Property Management System at Operator Level; exposure to Opera advantageous Be highly presentable Possess excellent command of the English language with solid verbal and written communication skills Be fluency in one other local language (Advantage) Have fluency in a European language is advantageous Ability to multi-task Be able to work shifts, week-ends and public holidays
Job Type: Full-time

Work Location: In person