Job Description

Job Summary Upmarket lodge is seeking a professional and guest-focused Guest Relations & Front Office Coordinator to join a small, intimate bush camp in the Greater Kruger area. This role is ideal for someone passionate about hospitality, personalised service, and delivering exceptional guest experiences in a safari environment.
Key Responsibilities
Manage all guest interactions from first enquiry through to post-departure follow-up
Handle front office and administrative duties including emails, reservations, invoices, quotations, and payments
Perform guest arrival and departure experiences, including check-in, check-out, hosting, and farewells
Liaise with guests daily to ensure needs, requests, and expectations are met
Obtain and manage reservation and arrival information prior to guest arrivals
Provide guests with information on services, accommodation, and facilities
Maintain professional standards in line with lodge expectations
Requirements
Requirements
Able to work in a small intimate lodge environment catering to a maximum of 10 guests
Minimum 6 months' experience in a lodge or hotel environment
Fluent English communication skills (additional languages advantageous)
Valid driver's licence
Strong administrative and organisational skills
Computer proficiency, including:
MS Office (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Slides, Forms)
Email management and spreadsheets
Basic social media knowledge
Key Attributes
Professional, well-presented, and guest-centric
Excellent communication and people skills
Strong attention to detail and ability to multitask
Flexible, adaptable, and able to work under pressure
Willing to work outside of standard hours when required
Eager to learn and apply lodge standards
Benefits
Live-in position, salary between R10,000 - R14,000 depending on experience
Accommodation and all meals provided
Uniform
Gratuities
Roster: 3 weeks on / 1 week off, plus annual leave
Bushwise
FMCG
Recruiter

Skills Required