Job Description

We are a dynamic and fast-paced event company known for delivering exceptional experiences. From corporate functions to high-profile private events, we pride ourselves on our professionalism, creativity, and attention to detail. We're looking for a confident and personable Guest Relations Coordinator to join our team and help us deliver seamless guest experiences.
Role Overview:
The Guest Relations Coordinator will be the first point of contact for guests and clients. This role requires excellent communication skills, a client-first attitude, and the ability to manage administrative tasks efficiently. The ideal candidate is comfortable making phone calls, confident in client-facing situations, and well-versed in Microsoft Excel and Word.
Key Responsibilities:
Serve as a primary point of contact for guests before, during, and after events
Make and receive phone calls to coordinate guest information, confirmations, and special requests
Maintain and update guest lists, RSVPs, and event details using Microsoft Excel
Draft professional correspondence and reports using Microsoft Word
Assist with guest registration, check-in, and on-site support during events
Coordinate logistics with vendors, venues, and internal teams
Provide exceptional client service and resolve any guest-related issues promptly and professionally
Maintain accurate records and ensure timely follow-up with guests and clients
Requirements:
Prior experience in guest relations, event coordination, or customer service
Confident and friendly communication style, both in-person and over the phone
Strong interpersonal skills and a client-oriented mindset
Proficiency in Microsoft Excel and Word (including spreadsheet management and document formatting)
Strong organizational and time management skills
Ability to work independently and collaboratively in a hybrid work environment
Professional appearance and demeanor for in-person events
Proficient in Afrikaans
Nice to Have:
Experience in the events industry
Familiarity with CRM systems or guest management platforms
Working Conditions:
Hybrid work model: combination of remote work and in-person event attendance
Flexibility to work evenings or weekends when events require
To Apply:
Please submit your CV and a short cover letter detailing your relevant experience and why you're the perfect fit for this role.
PS: If you have not heard from us within three weeks of your application, please consider it unsuccessful.