Job Description

This purpose-driven hospitality group offers luxury, eco-conscious properties across Southern Africa that blend regenerative travel with holistic wellness. We are seeking a detail-oriented specialist to serve as a pre-arrival concierge, designing personalized multi-destination itineraries and wellness retreats. The ideal candidate has extensive luxury tourism experience and the emotional intelligence to curate unforgettable, authentic guest journeys.
Core Criteria:

• Minimum of 5 years in leisure travel or tourism, specifically within the luxury lodge sector in Southern Africa.
• Matric/High School Diploma is essential, plus a degree or certificate in Hospitality, Tourism, or Travel Management.
• Proficiency in itinerary design, supplier liaison, and guest profiling within property management systems like Res Request.
• Deep understanding of the Southern African luxury tourism landscape and familiarity with holistic wellness programming.
• High emotional intelligence, exceptional communication skills, and a strong attention to detail.

Key Responsibilities:

• Contact guests post-booking to profile preferences and act as a "pre-arrival concierge".
• Create and manage seamless, multi-destination itineraries that include internal properties and luxury partner lodges.
• Collaborate with internal teams and third-party suppliers to design and implement holistic wellness retreats.
• Maintain 100% accuracy in guest records and coordinate with reservations, sales, and lodge teams for smooth execution.
• Convert booking inquiries into confirmed stays and maximize revenue by upselling additional experiences and activities.
• Provide weekly reports on guest trends and benchmark wellness offerings against regional competitors to ensure excellence.

Skills Required