Guest Experience And Travel Specialist

Midrand, Johannesburg, South Africa

Job Description

This purpose-driven hospitality group offers luxury, eco-conscious properties across Southern Africa that blend regenerative travel with holistic wellness. We are seeking a detail-oriented specialist to serve as a pre-arrival concierge, designing personalized multi-destination itineraries and wellness retreats. The ideal candidate has extensive luxury tourism experience and the emotional intelligence to curate unforgettable, authentic guest journeys.
Core Criteria:

  • Minimum of 5 years in leisure travel or tourism, specifically within the luxury lodge sector in Southern Africa.
  • Matric/High School Diploma is essential, plus a degree or certificate in Hospitality, Tourism, or Travel Management.
  • Proficiency in itinerary design, supplier liaison, and guest profiling within property management systems like Res Request.
  • Deep understanding of the Southern African luxury tourism landscape and familiarity with holistic wellness programming.
  • High emotional intelligence, exceptional communication skills, and a strong attention to detail.
Key Responsibilities:
  • Contact guests post-booking to profile preferences and act as a "pre-arrival concierge".
  • Create and manage seamless, multi-destination itineraries that include internal properties and luxury partner lodges.
  • Collaborate with internal teams and third-party suppliers to design and implement holistic wellness retreats.
  • Maintain 100% accuracy in guest records and coordinate with reservations, sales, and lodge teams for smooth execution.
  • Convert booking inquiries into confirmed stays and maximize revenue by upselling additional experiences and activities.
  • Provide weekly reports on guest trends and benchmark wellness offerings against regional competitors to ensure excellence.

Skills Required

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Job Detail

  • Job Id
    JD1654893
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Midrand, Johannesburg, South Africa
  • Education
    Not mentioned