Job Description

Are you passionate about hospitality and delivering top-tier guest experiences? Join the dynamic team at Host Agents as a

Guest Experience Agent

!

In this role, you'll manage bookings across platforms like Booking.com, Lekkeslaap, and Airbnb, while ensuring guests receive seamless communication and support from enquiry to check-out.

Please note:

this is a seasonal, six-month contract position.

Key Responsibilities:

Reservation Management

Process and manage guest bookings via a shared mailbox Confirm reservations and handle payment follow-ups Prevent cancellations by monitoring and addressing unpaid bookings within 48 hours

Platform & Listing Coordination

Manage property listings across multiple platforms (Booking.com, Lekkeslaap, Airbnb, etc.) Ensure listings are accurate, updated, and optimized

Guest & Agent Communication

Respond to enquiries from guests and agents professionally and promptly Communicate through email, phone, WhatsApp, and WATI chat platforms

Property Knowledge

Build detailed knowledge of all listed properties - from amenities to location and policies Use this knowledge to guide and assist guests effectively

Follow-Ups

Follow up on quotations and pending enquiries to improve booking conversions

What You'll Need:

Excellent organisational and multitasking skills A customer-first attitude and strong communication abilities Experience in hospitality or guest services (preferred but not essential) Confidence using booking platforms and communication tools
Please email your CV to careers@hostagents.com with "Guest Experience Agent" in the subject line. If you do not hear back from us within 7 days, please consider your application unsuccessful.

Job Type: Temporary
Contract length: 6 months

Location:

Cape Town, Western Cape (Required)
Work Location: In person