Job Description

Job Summary
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Area/Location:
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Franschhoek, Cape Town
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Overview:
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We are looking for a Guest Assistant to join our client's esteemed wine estate, renowned for offering luxurious 5-star guest experiences in a picturesque setting. As a Guest Assistant, you will be an integral part of ensuring guests receive exceptional service and enjoy memorable experiences during their stay.
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Key Responsibilities:
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Guest Relations:
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Welcome guests upon arrival with warmth and professionalism.
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Provide personalized assistance and respond promptly to guest inquiries and requests.
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Anticipate guest needs and proactively offer assistance to enhance their experience.
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Concierge Services:
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Offer recommendations and arrange reservations for dining, tours, and local attractions.
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Coordinate transportation and assist with travel arrangements as needed.
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Provide information about the wine estate, its amenities, and the surrounding area.
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Event Coordination:
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Assist in planning and coordinating events and special occasions hosted at the wine estate.
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Work closely with event organizers to ensure all details are executed flawlessly.
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Ensure event spaces are prepared according to guest specifications and estate standards.
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Administrative Support:
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Handle guest check-ins and check-outs efficiently, maintaining accurate records.
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Manage reservations, including changes and cancellations, using hotel management software.
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Prepare guest invoices and process payments accurately and securely.
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Service Excellence:
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Maintain a polished and professional appearance at all times.
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Uphold the wine estate's standards of service excellence and attention to detail.
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Assist in resolving guest complaints or issues promptly and to their satisfaction.
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Qualifications:
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Proven experience in a guest service or hospitality role, preferably in a luxury setting.
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Excellent communication and interpersonal skills, with a friendly and approachable demeanour.
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Strong organizational skills and the ability to multitask effectively.
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Knowledge of local attractions, restaurants, and services preferred.
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Proficiency in using computer systems and hotel management software (PMS).
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Education and Certification:
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Matric or equivalent required; additional education in hospitality or related fields is a plus.
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Certification in hospitality management or customer service training preferred.
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Additional Requirements:
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Ability to work flexible hours, including evenings, weekends, and holidays.
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Passion for delivering exceptional guest experiences and a dedication to customer satisfaction.
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Fluency in multiple languages is advantageous.
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