Job Description

Duties:
Key Account Management

• Manage and grow relationships with key group clients headquartered in Gauteng/ Cape Town.
• Serve as the primary point of contact for all account-related queries and escalations.
• Ensure smooth coordination of group activities, including rollouts, upgrades, migrations, refreshes, and supplementary product deployments.

Sales Growth & Upselling

• Achieve monthly and annual sales and upsell targets.
• Identify opportunities for new and supplementary product offerings within existing accounts.
• Increase our clients market share within assigned accounts and the region.

New Business Development

• Source and secure new franchise groups in the region.
• Build strong relationships to generate ongoing business and referrals.

Customer Service Excellence

• Deliver exceptional service and resolve issues promptly.
• Maintain positive relationships that reinforce our clients reputation for reliability and innovation.

Operational Coordination

• Oversee new store openings, system upgrades, and refresh projects for group accounts.
• Collaborate with internal teams to ensure all project milestones are met according to client timelines and GAAP standards.

Administrative Accuracy and Reporting

• Update all sales activities, opportunities, and client information in Salesforce daily.
• Submit accurate reports, forecasts, and feedback on time.

Teamwork and Collaboration

• Work closely with the Regional Sales Manager and cross-functional teams to ensure client satisfaction and operational efficiency.
• Contribute to a positive, performance-driven team culture.

Requirements

• 3+ years related experience
• Proven experience in Growth Partner Hospitality, B2B sales, or hospitality tech solutions.
• Strong relationship-building and negotiation skills.
• Ability to manage multiple projects and deadlines with precision.
• Excellent communication and presentation skills.
• Familiarity with POS and CRM (Salesforce) systems and hospitality technology (advantageous)
• Ability to manage multiple projects and deadlines effectively.
• Valid drivers license and own vehicle.

Skills Required