Job Description

Groups & Incentives Travel Specialist
If you're energised by crafting group experiences that feel seamless, thoughtful, and beautifully curated -- this is a space where your creativity, precision, and passion for people can truly shine.
This position sits at the heart of a purpose?driven travel environment where care, conservation, and community upliftment guide every decision. You'll join a team that believes travel should leave the world both better than it found it and also that exceptional experiences start with exceptional people.
What You'll Be Creating
You'll design innovative, memorable group and incentive itineraries that balance imagination with logistical excellence.
Your role includes:

• Planning and designing creative, out?of?the?box leisure group itineraries
• Applying a strong understanding of group travel requirements and policies
• Managing the full reservations process, including qualifying needs and aligning with budget
• Meeting response lead times with consistent professionalism
• Handling bookings from quote to final documentation
• Proactively recommending experiences that elevate each itinerary
• Maintaining clear, consistent communication with agents, guests, colleagues, and suppliers
• Representing a culture built on care for people, land, and wildlife
• Occasionally travelling with groups or conducting site inspections

What You Know:

• You bring strong working knowledge of:
• Delivering exceptional service to agents and guests
• Tourplan or a similar booking system
• The geography, logistics, and product landscape of South Africa, Botswana, Tanzania, and Kenya
• Bonus: exposure to Namibia, Uganda, Rwanda, Zimbabwe, Zambia, or Mozambique
• A willingness to learn and stay curious

You're Brilliant At:

• Communicating clearly, confidently, and professionally
• Managing your time and desk with structure and focus
• Staying calm under pressure
• Negotiating effectively
• Writing clear, detailed explanations
• Maintaining meticulous attention to detail
• Thinking independently with a "let's make it happen" mindset
• Using Word and Excel with ease
• Delivering service with warmth, patience, and polish

You've Done:

• At least 3 years of touring groups experience
• Proven ability to balance detail, deadlines, and creativity
• A track record of perseverance, adaptability, and high?energy execution
• Comfort with both the exciting and the routine parts of the job
• A mindset that sees obstacles as opportunities to problem?solve

We are looking for someone who is:

• Methodical and at the same time imaginative
• Curious but also grounded
• Patient yet proactive
• Both detail?driven and big?picture aware
• Energised by people, places, and purpose

If you're ready to design group journeys that matter -- and join a team where your work contributes to something bigger -- this role is calling.

Skills Required