Job Description

Job Summary
Groups & Incentives Operations Consultant | Sandton | Luxury African Safari Company
Salary: Negotiable DOE
Kendrick Recruitment is seeking an experienced and detail-oriented Groups & Incentives Operations Consultant to join the team of one of our esteemed clients - a leading luxury African safari company based in Sandton. This position offers an exciting opportunity for a proactive individual with excellent organisational skills and a strong background in travel coordination.
Key Outputs:
Coordinate and execute land tour programmes and events
Support the administrative management of travel files with a focus on operational efficiency and quality control
Travel with groups as required and provide on-site coordination
Collaborate with Reservations and Operations Managers to ensure profitability and compliance with commercial targets
Provide proactive operational support to the Groups & Incentives team
Build and maintain relationships with suppliers while monitoring service levels
Liaise with accounts teams to manage debtors and flag potential bad debt
Maintain up-to-date information on all confirmed services
Assist in the preparation and delivery of travel documentation and operating schedules
Ensure compliance with country-specific travel restrictions
Recommend improvements to guest experiences and service delivery
Escalate client or guest complaints promptly to relevant managers and assist in resolution
Be on call for emergencies and provide timely updates to clients and managers
Assist with special projects and duties assigned by management
Knowledge Required:
Strong knowledge of the travel and tourism industry, including current trends and destination management
Understanding of the company's operating regions and product offerings
Commercial awareness to support strategic and operational decision-making
Solid understanding of emergency response protocols and risk mitigation
Qualifications Required:
Minimum 4-5 years of previous inbound tour consulting experience
Skills Required:
Excellent administrative and time management skills
Strong attention to detail
Ability to remain calm and efficient under pressure
Flexible and adaptable to shifting priorities and technologies
Excellent verbal and written communication skills
Proficiency in financial modelling and analysis
Familiarity with Excel (essential), Tourplan (preferred), MS Office, Teams, and WETU
Negotiation and analytical skills
Creative thinking for crafting guest experiences
Yielding and revenue optimisation skills
Personal Attributes:
Methodical and detail-oriented
Proactive with strong decision-making and problem-solving capabilities
Adaptable and calm under pressure
Strong interpersonal and teamwork skills
High levels of perseverance, patience, and energy
Comfortable with routine tasks and deadlines
Resilient, decisive, and able to navigate challenges
This is a fantastic opportunity to work with a highly respected brand in the luxury safari space. If you meet the above criteria and are passionate about creating seamless and memorable group travel experiences, Kendrick Recruitment encourages you to apply.
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