Job Description

A dynamic and fast-paced hotel in Cape Town is looking for a meticulous and service-driven

Groups & Events Reservations Agent

to join their team. This role is perfect for someone who thrives in a high-energy environment and enjoys managing complex bookings with accuracy, professionalism and flair.

What You'll Do

Manage incoming calls and emails, ensuring every enquiry is handled promptly and accurately Provide guests and clients with clear information on availability, rates and options Process and confirm reservations, including group blocks, events, special requests and amendments Maintain accurate reservation records and ensure all details are captured correctly Liaise closely with sales, front office and operational teams to ensure seamless service delivery Assist with cancellations, no-shows, rebookings and payment allocations Deliver professional communication and high-level customer service at all times

What You'll Bring

Experience in groups and events reservations within a 4 or 5 star hotel environment Excellent telephone and email etiquette, with strong written and verbal communication Confidence working in a busy, pressurised environment Strong organisational skills, attention to detail and the ability to multitask A friendly, positive and professional approach when dealing with clients Flexibility to work operational hours, including weekends and public holidays

Why This Team?

Fast-paced, exciting environment with a strong focus on service excellence Opportunities to grow your reservations expertise across groups, events and hotel operations Supportive leadership and a collaborative, high-performance culture
If you're an organised, energetic and detail-focused reservations professional ready to excel in a busy Cape Town hotel, we'd love to hear from you.