Job Description

Are you passionate about delivering exceptional service in the dynamic world of hospitality? Your next exciting opportunity awaits at this prestigious Cape Town hotel. We are currently seeking a dedicated professional to fill the role of Group Reservations Specialist on a permanent basis.If you're eager to advance your career in hospitality, seize the chance now by submitting your application to .Key Responsibilities:

• Efficiently plan and organize daily work schedules.
• Respond promptly to booking inquiries within a 12-24-hour timeframe.
• Accurately process member-specific tasks, including rooming lists, handovers, and daily banking reports.
• Contribute to achieving monthly revenue targets set by hotel management.
• Follow prescribed procedures to create bookings in Opera, ensuring accurate billing instructions.
• Update all channel bookings with correct information received via emails.
• Maintain comprehensive reports and records of all groups during and after their stay.
• Handle escalated queries related to reservations.
• Demonstrate strong team support and collaboration among co-workers.
• Stay informed about hotel activities and offerings to effectively upsell experiences to guests.

Requirements:

• Matric qualification required; diploma or degree in Hotel Management preferred.
• Previous experience in a similar position within a 4*/5* establishment is essential.
• Basic accounting skills are a definite advantage.
• Willingness to work various shifts as needed to meet the demands of our dynamic environment.
• Computer literate, including proficiency in MS Office and Opera.

Note: Shortlisted candidates will be contacted, and this is a permanent position.

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