Job Description

Key Responsibilities:

Provide day-to-day IT support to staff across design, production, warehousing, and administration. Assist with setup, configuration, and maintenance of hardware (PCs, handheld scanners, printers, sewing machine interfaces, RFID/barcode readers). Support ERP/MES (Enterprise Resource Planning / Manufacturing Execution Systems) used for production planning, inventory, and quality control. Monitor and maintain network connectivity between manufacturing floors, offices, and warehouses. Troubleshoot issues with specialized manufacturing software (e.g., CAD for apparel, PLM systems, pattern design applications). Assist in rolling out IT projects, including digital transformation initiatives, IoT devices on factory floor, and system upgrades. Support data collection and reporting from production systems for management decision-making. Maintain documentation of IT assets, support logs, and troubleshooting procedures. Provide user training and guidance on IT systems, especially for manufacturing staff with limited technical background.

Qualifications and Experience:

Advanced diploma or degree in Information Technology, Computer Science, Information Systems, or related field. Internship or project experience in a manufacturing or industrial setting is advantageous, but not required. Knowledge of SQL, Microsoft Office, and Windows environments. Familiarity with cloud platforms, RFID, or IoT systems would be beneficial.

Skills:

Strong problem-solving and analytical skills. Good understanding of IT fundamentals (networking, hardware, software, databases). Basic knowledge of ERP, PLM, or CAD software is advantageous. Ability to explain technical issues clearly to non-technical users. Strong organizational and time management skills. Keen interest in technology applications within manufacturing. Team player with willingness to learn and adapt.

Behaviours:

Adhering to Principles & Values - Shows a commitment to ethical conduct, integrity and a strong sense of responsibility Adhering to Standards - Ensures quality and compliance in the delivery of their work Continual Improvement - Actively seeks opportunities to continually improve processes Driving & Persevering Entrepreneurial thinking Planning & Organising - Uses a structured approach to effectively manage tasks Presenting & Communication - Articulates ideas clearly to different audiences

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.