At MoneyGram, we connect the world by making cross-border money transfers seamless, affordable, and secure for everyone. We are seeking:
Go-to-Market Manager for Africa
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What you will contribute:
The
Go-to-Market Manager (Africa)
will be responsible for deploying new products, services, POEs, and other changes at MoneyGram following the go-to-market playbook and communication process. The Go-to-Market Manager will also be responsible for supporting the Sales team with various operational matters and ensuring agents adhere to Services and SLAs.
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What you will do:
Partner with product, strategic operations, etc. to contribute requirements based on regional/market needs and communicate and implement new services.
Liaise between product and strategic operations and downstream partners.
Create thorough and robust go-to-market strategy to drive business growth, ensuring stakeholders across the organization are prepared for and understand the new product, service, or change.
Partner with communications to establish communication plan for internal and external stakeholders, communicate product value proposition to the sales channel and develop the sales tools and collaterals that support the selling process of the product.
Collaborate and coordinate with internal stakeholders such as product, compliance, finance, marketing, sales, org. readiness, etc. to communicate and implement new services.
Schedule and host project kick off, playbook reviews, and status updates following the standard go-to-market process.
Work closely with the integration and sales teams to identify opportunities for POE changes and deployment of all product functionalities (Directed Sends, Notifications, Rewards etc.) and act as subject matter expert (SME) for all Operational matters including Global Call Centre (GCC), Technical Support Centre ( TSC), Servicing and Onboarding to ensure all agent requests are completed within SLAs and provide guidance to the Sales team around best practices and processes.
Support sales with cross departmental issues, AD, Investigations, complex set-ups and onboardings, exclusivity, audit, roll outs, currency conversion, network activation, MFA, Cyber Fraud, call center language changes/technical support, tax changes, Additional Data Field compliance requirements, PAPA rules, policy changes, forms/receipts content changes, etc.
Ensure accurate and optimal Data is collected at POE, work closely with the sales team on Data collection attributes to help improve Customer Experience and drive better compliance and consumer profiling strategies while also identifying opportunities for cost reduction and redundant activities that will help streamline processes and optimize deployment and operations.
Ensure consistent delivery of business reporting, including holds, stops, transactional, etc.
Work with product team to ensure deployment, unification and use of Salesforce as a sales and CRM tool for all agents related services and communication.
Perform other duties as assigned.
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What we are looking for:
Education
Bachelor's degree in business, information technology, or related area.
Experience
7+ years of relevant experience.
Essential Skills
Knowledge/experienced gained within financial services.
Strong understanding of market dynamics and partner needs.
Excellent interpersonal skills, ability to build and maintain credible relationships in person and over the phone with internal stakeholders.
Excellent organizational skills with the capability to set and manage priorities and ability to follow through.
Ability to use initiative and to make fast, effective and appropriate decisions.
Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
Ability to and handle sensitive data with professionalism and confidentiality.
Abilty of keeping abreast of current changes in technology, processes, and standards within area(s) of responsibility, and applies knowledge and practices to area(s) of responsibility.
Ability to work well under pressure and address issues with diplomacy and tact.
Advanced knowledge of MS office applications (Word, Excel, etc.).
Ability to work in a culturally diverse environment and be sensitive to cultural differences.
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Why Join Us?
Here are some reasons it is so easy to love your career with us!
Comprehensive Health Insurance - Full coverage for you and your family. Stay healthy and worry-free!
Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
Pension Program - Secure your future with our robust pension plan, ensuring a comfortable retirement.
Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
Transfer Fee Reimbursement - Smooth transitions with reimbursement for any transfer-related fees. We've got you covered.
Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
Location:
This position is based in
Johannesburg, South Africa
. It's hybrid model of work, which means you will have to combine working in the office and working from home.
About MoneyGram
MoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world's largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, Texas, MoneyGram is celebrated for its strong culture, earning the Top Workplaces USA award three years in a row.
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Qualifications
Primary Location: South Africa-ZA-Johannesburg-Johannesburg
Work Locations: ZA_Corp_Johannesburg_Woodlands Woodlands Drive Building 26 2nd Floor Johannesburg 2052
Job: Product Management Delivery
Organization: Global Operations
: Full-time
Job Posting: Jul 11, 2025, 5:48:00 AM
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