Job Description

The PVI Retail Shop Assistant is responsible for & required to oversee and execute the daily operations and promote sales of the Golf Shop; including related services and administration for smooth & exceptional guest experience & service. Execute related services & functions and direct run operations in the shop through meticulously looking after clients & operations in a timely manner and efficiently resolving any problems, queries or deviations from normal operations for clients.

CLIENT SERVICE & RELATIONSHIPS

1. Primarily be visible in the different retail areas 80%-90% of the time attend to clients in the shop.

2. Collaborate & develop relationships with clients and other departments to integrate shop activities with business systems or processes.

3. Handle & resolve customer complaints & problems immediately & keep record of complaints & resolutions

Keeping clients informed.

SHOP SERVICE MANAGEMENT

1. Execute & Run comprehensive Golf Shop activities & functions.

2. Keep abreast with retail shop & stock item trends & brands in the local and international golfing and sports industry.

3. Strive to meet sales goals and targets for the shop weekly and monthly.

4. Seek ways to better promote the store, the product line and service within the Shop & retail items.

5. Set and improve operations, such as: aesthetics, service, safety, staff performance and quality management.

6. Always welcome visiting guests and returning guests.

7. Ensure daily duties listed, are done in time and efficiently according to procedure and instructions.

8. Liaise with vendors & suppliers on activations or any specials, on offer and arranging of set up for activations.

9. Implement any reasonable request from management to assist or do any task to advertise or promote PVI.

10. Ensure that you are familiar with the current stock and specials or promotions.

GOLF BOOKINGS MANAGEMENT

1. At all times adhere to the golf bookings and payment terms, policies and procedures of PVI.

2. Accept & record correct payments for green fees for players.

3. No deviation from fees is allowed unless explicitly approved by the Director of Golf.

4. Continuously keep open & efficient communication lines with golf booking staff and check details of bookings.

5. Answer phones and take bookings as required in line with policies and procedures.

6. No POP may be accepted for pre-payments unless it is checked and approved by the finance manager.

GOLF SCORING

1. Able to facilitate Wednesday and Saturday club competitions scoring; incl. 9 and wine scoring and assist with prize giving and corporate day scoring.

2. Scoring includes going through detailed scorecard checks such as checking players Handicaps, hole by hole totals as well as each 9 holes totals.

3. Small golf groups may also need scoring assistance if stated on the function sheet from the Events Coordinator.

4. Ensure score sheets are saved and sent to Graydon and the captains.

5. Load the players' winnings onto their club accounts after a Wednesday and Saturday competition.

6. Ensure that the pin sheets are completed correctly and ensure that the pins are updated on the visage system.

STOCK & COST SAVINGS

1. Continuous service and upselling training to be done; including setting of daily selling targets.

2. Communicating with vendors about inventory orders and inform your manager of relevant orders or stock requirements.

3. Ensuring the stock taking and compiling of stock sheets for stock is done in line with procedure or instructions.

4. Monthly stock taking of all retail items and lines.

5. Maintain proper inventory levels, while focusing on desired product levels assigned for the Shop. Implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.

6. Manage all controllable costs with a view of maintaining profitability.

GENERAL ADMINISTRATION

Daily administrative functions.

2. Resolve staff grievances and problems with your manager and/or refer to their superior & HR where relevant.

3. Check work schedules & weekly schedules to be available on shared group.

4. Sign-off on relevant timesheets and overtime clocked daily.

5. Ensure that cash-ups are done correctly according to company standards.

6. Respond to general enquiries that the shop receives or special guest requests.

7. No discounts of retail item to be given without the Shop Managers explicit permission.

8. Ensure you always comply with company policies and procedures.

9. Ensure that you practice common curtesy and respect towards fellow employees and work as a team in line with PVI values and culture of recognition, attention to detail, product/service knowledge and resilience.

COMPETENCIES & QUALIFICATIONS:

1.

Sales and Marketing:

Define business opportunities, identify profitable customers and products/services that will meet customer needs, builds customer relationships, drive customer demand and communicates corporate or product/services value. Customer service, selling, negotiating and influencing, analysis and decision-making, and management skills. Areas of knowledge: the business environment, product knowledge, and financial awareness.

2.

Establishing and Maintaining Interpersonal Relationships

: Developing constructive and cooperative working relationships with others and maintaining them over time.

3.

Communication & Coordination:

- Talking to others to convey information effectively & adjusting actions in relation to others' actions. Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

4.

Organizational & prioritisation skills:

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules. Developing specific goals and plans to prioritize, organize, and accomplish your & other's work.

5.

Initiative & great problem-solving skills

: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

6.

Critical Thinking & Analysis:

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

7.

Judgement & Decision-making

: Observing, receiving, and otherwise obtaining information from all relevant sources. Considering the relative costs and benefits of potential actions to choose the most appropriate one.

8.

Active Listening:

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

9. Comprehension Skills

: Understanding written sentences and paragraphs in work related documents.

10.

Time & Project Management Skills

: Managing one's own and others tasks & time according to specific plans, expectations, timelines & deadlines.

11.

Negotiation Skills

: Bringing others together and trying to reconcile differences.

12.

Deductive Reasoning:

The ability to apply general rules to specific problems to produce answers that make sense.

13.

Inductive Reasoning

: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

14.

Excellent PC & Excel skills (at least intermediate):

Using computers and computer systems (including hardware and software) to set up functions, enter data, or process & communicate information.

15.

Team player:

Encouraging and building mutual trust, respect, and cooperation among team members.

16.

Leadership

: requires a willingness to lead, take charge, and offer opinions and direction.

17.

Attention to detail

: requires being careful about detail & thorough in completing tasks.

18.

Integrity

: Job requires being honest and ethical.

19.

Commercial Awareness:

Commercial awareness can be simply defined as "the ability to understand what makes a business or organization successful" and "staying up-to-date on daily happenings and developments in the business and commercial world".

20.

Business Alignment:

Aligns the direction, products, services, and performance of a business line with the rest of the organization.

21.

Stress Tolerance & Resilience

: Maintains composure in highly stressful or adverse situations.

22.

Tact:

Diplomatically handles challenging or tense interpersonal situations.

23.

Results Focus & Initiative

: Focuses on results and desired outcomes and how best to achieve them. Gets the job done.

24.

Safety Focus

: Adheres to all workplace and trade safety laws, regulations, standards, and practices.

25.

Self Management

: Manages own time, priorities, and resources to achieve goals.

26.

Influencing Others

: Influences others to be excited and committed to furthering the organization's objectives.

27.

Valuing Diversity:

Helps create a work environment that embraces and appreciates diversity.

28.

Fiscal Accountability

: Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions.

29.

Mathematical Reasoning

: Uses mathematical techniques to calculate data or solve practical problems.

30.

Numeracy: Numeracy

: is defined as the ability to access, interpret, use, and communicate mathematical information and ideas, in order to engage in and manage the mathematical demands of various situations in adult years. To be numerate is to confidently and effectively use mathematics to meet the everyday demands of life.

APPLICATION: Please ENSURE that your application includes the following:

Proof of PGA Qualification

A comprehensive Curriculum Vitae (in MS Word format), inclusive of contact and email information

A covering letter motivating the application

An indication of current and expected remuneration

Availability & Contactable referees

Job Type: Full-time

Pay: Up to R10000,00 per month

Ability to commute/relocate:

Paarl, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Education:

Diploma (Required)
Experience:

Retail in Golf Attire & Equipment: 1 year (Required) Golf and Golf Scoring : 2 years (Required)
License/Certification:

Clear Criminal Record (Required)
Work Location: In person

Application Deadline: 2025/02/07