Job Description

DESCRIPTION:

Pearl Valley Golf Estate, Paarl currently has an exciting full-time vacancy for a dynamic individual, who will be part of their Golf Operations Team. The responsibilities of the job incumbent include the following functions that may be assigned: to lead in a variety of duties in guest services at the Golf Course including: Golf Operations/Golf Cart/Range Ball Attendant, Player Assistant and Starter. Assignments are based on needs of the golf course.

Golf operations:

Assist golf guests and golfers in the operation and management of tee sheet reservations and golfer registration. Enhanced in customer relations interactions. Knowledge of golf products in pro shop Opening duties for the golf operations Closing duties for the golf operations

Golf Cart/Range Ball Attendant Duties

:

Thoroughly washes and hand dries each golf cart daily; carefully stores each cart in the parking spots provided in a safe, non-destructive manner taking care not to damage cart or facility. Checks carts for damage, mechanical problems, steering problems and brake problems. Reports any mechanical problems in writing to Operations Manager on duty. Ensures all pull carts are cleaned, including tires, and are stored in an orderly position daily. Ensures all carts are accounted for each day. Keeps the cart storage/wash area litter free and orderly. Replaces sand/seed in containers and refills ball washers as needed. Inspects and cleans all rental club sets nightly. Ensures the correct number of clubs is cleaned for the next day's use. Locks the cart storage area nightly.

Range Duties:

May operate the Driving Range ball picker and all equipment in a safe, non-destructive manner. Washes range balls after each picking prior to distribution. Changes water in the ball washer daily. Sorts and disposes of all range balls unfit for distribution. Unplugs balls from the landing area as needed. Reports any damage or misuse of equipment or property immediately to your manager on duty. Ensures all safety practices are enforced. Responsible for the cleanliness of the wash and work area. Ensures that all equipment is stored properly at the end of a shift.

May assist with Player Assistant/Starter Duties when Rangers or Starters are not available:

Player Assistant:

Coordinates the flow of golfers on the course with help from the pro shop and starter on duty. Maintains communication via radio or phone with pro shop and course assistant regarding play. Maintains a predetermined pace of play amongst all players. Keeps adequate levels of water and ice in the on-course water coolers. Assists with disabled carts as requested. Fills divots and repairs ball marks as needed. May be required to assist in the event of an accident/injury on the golf course. Enforces dress codes and cooler restrictions.

Starter:

Answers incoming phone calls and disseminates appropriate facility and operational information. Monitors and records pace of play in coordination with the Player Assistant. Reports any irregularities to your manager or Pro Shop Staff on duty. Maintains communication via radio or phone with pro shop and player assistant regarding play. Maximizes the use of the golf course by grouping players as needed. Maintains the lost and found area in an orderly and presentable manner. Monitors starter supplies and reports shortages to the Head Golf Professional. Monitors course dress code, golf equipment requirements and cooler restrictions and reports violations to your manager or Pro Shop Staff on duty.

OTHER DUTIES AND RESPONSIBILITIES:

Assist in the safe and efficient operations of golf related activities.

Facility Goals:

Great Service, Products and Culture to help separate ourselves from the competition.

We stive to:

Develop a sense of community among the golfing public and visitors of Pearl Valley. Provide affordable golf facilities and enjoyable outdoor recreational opportunities for members and guests of Pearl Valley. Maintain and operate quality golf course facilities and programs on a financially self-sustaining basis.

General Qualifications

Previous Golf Services Attendant experience is preferred. Working knowledge of the game of golf preferred.

The ideal job incumbent must adhere to the following person specifications:

Proactive problem solving, Excellent customer service, Flexibility Detail orientated, Excellent communication skills (English & Afrikaans), Excellent organizational skills, Able to work longs shifts, Outgoing and extroverted personality, Multitask and work under pressure, Customer orientated, Stress tolerance, Trustworthy, Team player, Positive attitude, Clear Criminal Record. Divers licence preferred.

Additional Information

KNOWLEDGE, SKILLS, AND ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required

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LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Must be able to read, comprehend and interpret City of Louisville's policies and procedures. Must be able to communicate effectively with co-workers, guests and others verbally and in writing. Must possess outstanding customer service skills and ability to deal with diverse populations. Ability to respond to customer concerns promptly and effectively.

MATHEMATICAL SKILLS: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to complete time sheets.

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

MATERIAL AND EQUIPMENT DIRECTLY USED: Golf carts, range cart, phone, copier, computer, golf equipment

PHYSICAL REQUIREMENTS OF THE JOB: While performing the duties of this job, the employee is regularly required to sit, stand, walk, climb, kneel, stoop, reach and lift, exhibit manual dexterity and the ability to handle objects. Must be able to lift relatively heavy objects with assistance and medium weight objects unassisted. This position requires the ability to drive a motorized vehicle, golf cart. This position requires exposure to all types of weather and grasses. Specific vision abilities required by this job include close vision, distance vision, colour vision, and ability to adjust focus. The ability to talk and hear via the telephone and thorough face to face communication is needed.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to outside weather conditions, and sun. The employee is exposed to moving mechanical parts and vibration. The employee is occasionally exposed to wet and/or humid conditions; precarious places and risk of electrical shock. The noise level in the work environment is moderate to loud. Some office environment exposure with low noise levels.

EQUAL OPPORTUNITY EMPLOYER: We offer Equal Opportunity for employment and advancement to all qualified applicants and employees. It our policy not to discriminate on the basis of race, religion, creed, sex, age, national origin, ancestry or disability unless related to a bona fide occupation qualification. This policy applies to all aspects of employment and the provision of the municipal services. The Human Resources Manager has been designated as the compliance coordinator for persons with disability seeking employment and will provide reasonable accommodations for testing and employment to qualified applicants.

Job Type: Full-time

Ability to commute/relocate:

Paarl, Western Cape: Reliably commute or planning to relocate before starting work (Required)
License/Certification:

Clean Criminal Record (Required)
Location:

Paarl, Western Cape (Required)
Work Location: In person