Job Description

Purpose:

• To manage all reservations, administration and finance related to golf operations

Education:

• Minimum:

• Graduated Grade 12
• Ideal:

• Finance and Administration related qualification

Requirements:

• Drivers License

Experience:

• Minimum:

• 2 years working in administration, finance and reservations
• Ideal:

• Experience in working in a golf related business - pro shop or reservations

:

• Management of all club reservation systems inc. golf bookings, events and accommodation:

• Manage daily golf booking - walk-in's / telephone inquiries
• Manage golfer check-ins
• Manage and administer all online bookings platforms for golf and accommodation
• Maintain and develop SOP's for the continual development of all reservations
• Pro Shop, Receptionist & Sales:

• To answer all incoming telephone calls, to deal with requirements where possible and to direct others to the relevant person/department
• To enter telephone bookings into the time sheets
• To ensure that housekeeping on the entrance, reception and deck areas are always maintained at a high standard
• To receive all visitors and guests To update the notice / welcome board daily, promoting special menus, golf promotions etc
• To assist with any other business requirements as directed
• Administration - maintain & update members, visitors & corporate databases:

• Maintain all membership records
• To transfer membership categories when required
• To raise the correct subscription fee for each individual member
• To receive and process new member applications
• To terminate membership records and close out member accounts
• To introduce new members to the Club and to advise all new members of the rules and regulations of the Club
• To invite all new members to meet management and the Committee
• To maintain a data base of comparative costs on entrance fees, subscriptions and playing costs with selected Clubs
• To develop and produce the Club Diary
• Organising and administrating club, corporate and charity events:

• Working closely with the Head of Golf
• Develop and implement effective sales & marketing strategy that meets the expectations and needs of the different customer groups
• Assist with organising club, corporate, charity and other promotional events and tournaments, ensuring they are properly structured, coordinated, communicated and delivered.
• Finance - maintain financial controls of all golf operations inc. pro shop:

• To produce regular operation reports containing details of the golf operations financial performance inc. sales reports and course utilisation
• Financial control of all matters relating to membership administration, inc. invoicing subscriptions, receiving payments
• Financial control of all group bookings inc. events and tournaments
• Ensure all creditor and debtor accounts are maintained
• Invoicing and payment allocation for all matters relating to golf and accommodation
• Stock control - ensuring all stock takes are timeously and correctly counted, entered on to Clubmaster and reports submitted by each department
• Ensuring all GRV are correctly entered on to system to accompany supplier invoices
• Ensure daily cash-up procedures followed by all departments

Competencies:

• Knowledge:

• MS365
• Full understanding of the club Constitution and a detailed knowledge of the game of golf are requirements for the position.
• A thorough knowledge of Microsoft software; Word, Excel, PowerPoint, Outlook.
• The incumbent must have proven knowledge of budgets and sound accounting practices
• A working knowledge of IT and website maintenance.
• Skills:

• Must possess strong administration skills.
• Full understanding of the club systems, as well as the function booking and member account modules.
• Is required to interact with members and guests in a warm and friendly manner.
• The incumbent will be required to have the ability to work under pressure, to determine priorities and display sound judgement.
• The incumbent will be required to exercise patience, charm, politeness and diplomacy at all times.
• Good verbal and written communication skills are required.

Skills Required