Job Description

Store Support & Guidance

• Provide day-to-day support to all TBCO stores on GNFR processes and queries.
• Guide stores on how to navigate and use the ERP Procurement Portal correctly.
• Assist stores in selecting vetting the correct pre-approved GNFR suppliers per category.
• Ensure stores understand and follow correct GNFR procedures, item codes, pricing, and product and services catalogues.
• Attend to urgent store escalations -- such as delays, service issues, and supplier response gaps.'
• Update the Group Supplier Landscape - Preferred Supplier Base
• Educate store teams on procurement policy, compliance rules, and best practice.

Supplier Coordination

• Act as the first point of contact between stores and GNFR suppliers for operational matters.
• Set up Supplier Meetings & Attend Supplier Review meetings
• Follow up with suppliers on quotes, lead times, deliveries, and outstanding service requests.
• Monitor supplier adherence to:

• Contracted pricing
• Service Level Agreements
• Delivery timelines
• Quality standards
• Capture and track supplier non-performance and escalate serious issues to the Lead GNFR Procurement Manager.
• Support the onboarding process by collecting required supplier documents and ensuring completeness.
• Issue RFQ 's, Follow up RFQ;s and evaluate RFQ's for review
• Assist Payment Queries with Suppliers
• Supplier Credit applications On Boarding along with Contract Management SLA Register of Contracts
• Administrative

Compliance & Policy Enforcement

• Ensure all stores follow TBCO Group Procurement rules:

• No off-ERP purchases
• Mandatory use of preferred suppliers
• Correct GNFR category usage
• Approved pricing only
• Identify and flag any non-compliant behavior or process gaps to the Lead GNFR Procurement Manager.
• Assist with internal audits by ensuring all supplier contracts, BEE certificates, and compliance documentation are current and correctly filed.
• Support the rollout of new procurement policies or updated GNFR processes.

GNFR Catalogue, Pricing & Contract Maintenance

• Keep GNFR supplier catalogues up-to-date, including item descriptions, pricing, and SKUs.
• Update price lists and ensure stores are informed of any changes.
• Track expiry dates on contracts, compliance certificates, and mandatory supplier documents.
• Upload and maintain documentation on the procurement system.
• Support new GNFR category additions, pricing reviews, and contract renewals

Reporting & Analytics

• Prepare monthly GNFR reports showing:

• Key supplier issues
• Compliance performance by stores
• Top escalations and resolutions
• Catalogue updates
• Supplier performance trends (service levels, quality, pricing accuracy)
• Identify cost-saving opportunities and areas for improvement.
• Provide insight into GNFR spend patterns, risks, and inefficiencies

• 1-3 years' experience in Procurement, Buying, Supply Chain, or administrative coordination
• Exposure to GNFR categories (maintenance, cleaning, security, services, etc.) is an advantage
• Experience using ERP procurement systems (SAP, Sage, Oracle, or similar Babbage) preferred
• Certificate/Diploma in Procurement, Supply Chain, Business Administration (advantageous)
• Prior experience in a retail or multi-store environment beneficial

Skills Required