Job Description

Are you a seasoned retail leader with a passion for strategic execution and operational excellence?


We are looking for a GM: Operations Support to join our dynamic team at the Support Centre in Kuils River. This is a key leadership role supporting the Chief Executive: Operations, SBU General Managers, and Field Managers, with a broad and exciting portfolio including Property, Operational Risk, Visual Merchandising, Operations Systems, Projects, Communications, and Fleet.


Key Responsibilities

Lead specialist teams across seven operational support disciplines Translate strategy into actionable operational plans aligned with business objectives Partner with SBUs and cross-functional teams to embed best practices Lead multiple, cross-functional operations projects from concept to implementation Enhance cost-effectiveness and operational efficiencies Ensure compliance and alignment in all systems, risk, and property functions Champion effective visual merchandising and trend-led retail environments Own operations-related IT and risk strategies Manage high-performing teams and drive people development

Key Deliverables

Execution of Operations Support Strategy aligned to SBU business plans Cost optimization and budget accountability (Capex & Opex) Project delivery within scope, budget, and timelines Effective implementation of visual merchandising programs Continuous improvement of retail operations methodologies People development: retention, succession planning, diversity goals

If you are a strategic thinker with deep operational retail experience and are ready to lead a high-performing team toward a more effective, agile, and profitable future, we want to hear from you!


At Ackermans, we're committed to an inclusive and fair workplace where everyone feels respected and valued. We believe diverse perspectives inspire innovation and invite individuals from all backgrounds to grow with us.