Job Description

Kendrick Recruitment is looking for a Global Concierge for a Luxury Travel Agency based on Cape Town. A personal, bespoke global xe2x80x98access platformxe2x80x99 for direct, indirect guests and travel partners to provide a paid for bespoke service to guests travelling with the Agency in Africa and provide information, assist with travel support during travel. The service will include a pre-, during and post travel support ensuring guests and trade partners receive a bespoke and carefree travel experience. The in-country support service will operate seven days a week. KEY OUTPUTS:

• Upholding the values of the Agency ... Care of the people, Care of land and Care of the wildlife
• Calm and professional communication skills in order to service travel partners, direct and indirect guests
• Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners and colleagues where required
• Proactive selling of the Agencyxe2x80x99s Africa products and services ensuring the best suitable safari
• Meets people and responds to a variety of situations with poise, patience, and discretion
• Must have patience, tact, a cheerful disposition and enthusiasm, as well as a willingness to serve
• Have a strong knowledge of the Agency and the regions and territories it operates
• An independent, curious and xe2x80x9ccan do itxe2x80x9d nature

ADDITIONAL DUTIES:

• Attend and participate in continuing educational programs and training webinars
• Support and Assist other departments and offices during leave cycles

QUALIFICATION REQUIRED:

• High School Qualification, 3 year University/College Qualification advantageous
• 4 years Tour Operator Experience as a Travel Consultant with preference to individuals who have worked in a bed management environment or a concierge service

KNOWLEDGE REQUIRED:

• An in-depth knowledge of Operating Systems Advantageous (Tourplan, Maximizer, WETU, In-house Guest Information System - training provided)
• Good destinations knowledge of South Africa, Southern and East Africa preferable
• A willingness and aptitude to learn

SKLLS REQUIRED:

• Experience with multi-currency with an understanding of the principles of foreign currency
• Working in an orderly manner
• Must possess multi-tasking skills with constant interruptions
• Must readily resolve challenges to the satisfaction of guests and travel partners. If not able to resolve, take ownership to ensure it gets to the appropriate person/department for assistance
• Customer Service and Relationship focused
• Working under pressure

PERSONAL ATTRIBUTES:

• An understanding of the constant changing working environment
• Diligent self-starter, with a high level of attention to detail
• Results focused, but willing to work with diverse personalities in a challenging environment
• Generate and maintain a positive momentum and high levels of productivity
• Maintain social, ethical, organisational and professional norm
• Keen willingness for ongoing personal development
• Excellent communicator
• Team player who works productively with wide range of people, including operating from a remote location

If this sounds like you, please share your resume with me today!