Job Description

About Us
Let's go on an adventure together!
Hey there, we're G Adventures. We're one of the world's leading small group travel companies, and we've always believed that travel isn't just about where you go -- it's about how it changes you.

For the last 35 years, we've set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it.

At G Adventures, our DNA (or GNA, if you will) is built on belonging -- where bringing your authentic self to work every day isn't just accepted, it's downright celebrated. For our office crew -- you wanna rock a t-shirt with your dog's face on it? We say go for it. For our Chief Experience Officers -- you wanna hit the road and call some of the most epic places on Earth your home office? We love that -- and we've got you. Wanna spend your days with people you genuinely like? Us too -- and we're pretty sure you'll fit right in, wherever that is.

Now about that career of yours -- this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.

Feel like this could be the right fit? We think so too, and we're already way too excited to meet you.
ABOUT THE ROLE
The Air Coordinator is responsible for managing global air services operations, including ticketing, exchanges, refunds and schedule changes - while ensuring timely and accurate processing. This role supports Sales and Private Group teams to grow air attachment and acts as the primary liaison with regional airline partners. It also ensures compliance with airline policies, supports after-hours emergency services and contributes to operational efficiency through vendor collaboration, process optimization and interdepartmental teamwork. This position reports to the Manager - Global Air.
Key Duties & Responsibilities
Ticketing and Airline Coordination:Action all global air services and support, including ticketing, exchanges/re-issues, schedule changes and refunds. Respond in a timely manner to all emails. Stay fully informed of all airline rules & regulations. Ensure all tickets due are processed/issued daily. Assist the Inside Sales team with developing a culture & confidence in selling flights with tours. Ensure proactive follow-up with airlines on authorizations & problem file solutions. Be the point of contact for all G Air matters, (Internal Booking Engine, etc.) Assist in any air project-related development. Other duties or responsibilities as required.

Emergency Support and After-Hours Assistance:Work according to the standard local office work schedule with occasional after-hours/weekend emergency support. Ensure a continuous flow of operations by handling after-hours and emergency issues, promptly addressing them to maintain the availability and operational status of all ticketing and air services outside of regular office hours.

Skills & ExperienceMinimum 1-year experience in customer service & travel sales environment. Prior experience on Amadeus Cryptic entries (PNRs, fares, ticketing, exchanges, and refunds) is considered an asset. Advanced computer skills and ability to learn new systems. Confident using Microsoft (Word, Excel) and Google (Gmail/Drive) etc. Customer service focused, both internal and external. Strong written and verbal communication skills in English. Self-motivator and willing to communicate. Ability to multi-task and prioritize tasks/duties. Excellent organizational skills and attention to detail.

What Do We Offer You?Competitive Total Rewards Package, including exclusive travel perks! Additional days off, including on your birthday! Vacation time for you to recharge Enhanced Parental Leave Meaningful Employee Recognition Program Learning and Growth Opportunities Employee Resource Groups

Applicable based on location

Please note that Artificial Intelligence (AI) is used in the selection or interview process.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.