Job Description

German Customer Support | Retail Customer Service | International Call Centre Role
About the Opportunity
We are hiring a German-Speaking Customer Service Advisor to join a stable, international retail project in our Durban North Coast on-site office. This role is ideal for customer-focused professionals looking for long-term career stability, structured growth, and international exposure.
You will be part of a people-first organisation operating across multiple countries, where diversity, collaboration, and professional development are core values. Our Durban office offers a professional, welcoming environment with strong team culture and clear career pathways.
Key Responsibilities
In this German Customer Service Advisor - Retail role, you will:
Manage high-profile and escalated customer cases from start to resolution
Handle customer interactions and work orders in line with defined SLAs
Proactively identify issues and provide efficient, customer-focused solutions
Achieve first contact resolution wherever possible
Apply quality, compliance, and behavioural standards consistently
Maintain strong product, campaign, and retail process knowledge
Accurately verify, capture, and update customer information
Ensure customer data protection and follow information security procedures
Communicate campaign updates and process changes clearly to stakeholders
Share best practices and knowledge with team members
Contribute to a collaborative, performance-driven team culture
Deliver a consistently high standard of customer service
Minimum Requirements
This role is suitable if you:
Have at least 6 months of international call centre experience (essential)
Have completed Grade 12
Are fluent in German (written and spoken)
Are available to work European-aligned shifts
Are reliable, self-motivated, and professional
Possess strong communication, problem-solving, and customer service skills
Are comfortable working in a fast-paced retail customer support environment
Salary and Benefits
We offer a competitive package aligned with international customer service standards:
Monthly salary
Medical aid / medical insurance (employee + up to two dependents)
Pension fund
Subsidised transport
Group life cover
Employee Assistance Programme (EAP)
Financial well-being support, stress management, and wellness resources
Paid training, continuous upskilling, and career development
Stable, long-term project with growth opportunities
Why This Role
On-site role in a professional Durban North Coast office
International retail brand exposure
Clear performance standards and structured onboarding
Supportive leadership and people-centric culture
Long-term career progression opportunities
Apply Now
If you are a German-speaking customer service professional seeking stability, strong benefits, and long-term growth in an international retail environment, we encourage you to apply.
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