Job Description

About the Role
Join a people-first, international organisation where diversity is valued and individuality is celebrated. With teams operating across multiple countries, we offer a supportive, inclusive, and collaborative work environment that prioritises employee well-being, professional development, and long-term career growth.
This is an on-site position based at our Durban North Coast office, offering a dynamic and welcoming workplace where teamwork, innovation, and customer focus are central. You will join a close-knit team of professionals in a stable, long-term retail customer service project.
Key Responsibilities
As a German-Speaking Customer Service Advisor - Retail, you will:
Take ownership of high-profile and escalated customer cases from initiation to resolution
Manage work orders in accordance with defined business SLAs
Proactively identify customer needs and provide effective solutions
Ensure first contact resolution whenever possible
Apply agreed behavioural, quality, and compliance standards consistently
Develop and maintain strong product and campaign knowledge within the retail environment
Accurately verify and update customer information
Protect customer data and comply with information security processes, escalating issues where required
Communicate campaign updates, process changes, and relevant information to colleagues, customers, and management
Share knowledge and best practices with team members
Actively contribute to a positive, collaborative, and performance-driven team culture
Deliver excellent customer experiences at all times
Requirements and Qualifications
This role is a strong fit if you:
Have a minimum of 6 months international call centre experience (essential)
Have completed Grade 12
Are fluent in German (spoken and written)
Are able to work shifts aligned with European business hours
Are self-motivated, reliable, and highly responsible
Possess strong problem-solving, communication, and customer service skills
Are comfortable working in a fast-paced retail customer service environment
Salary and Benefits
We offer a competitive and comprehensive benefits package designed to support your lifestyle and career development:
Monthly salary
Medical aid / medical insurance for the employee and up to two dependents
Pension fund
Subsidised transport
Group life cover
Employee Assistance Programme (EAP)
Access to financial well-being sessions, will-writing support, and stress management resources * Ongoing training, upskilling, and professional development opportunities
Team-building initiatives and a supportive company culture
An inclusive, people-focused working environment with long-term career prospects
Why Join Us
Stable, long-term retail project
International exposure and structured career progression
Supportive leadership and a people-centric culture
On-site role in a professional and welcoming Durban North Coast office
Apply now if you are a German-speaking customer service professional looking for a stable on-site role with strong benefits and long-term growth opportunities.

Skills Required