German Speaking Customer Service Agent Job
Job Description
Our client is looking for a German speaking Customer Service Agent in Pretoria, South Africa. Pretoria, also known as Jacaranda City (because of its thousands of jacaranda trees) is not only a lively city but it also holds an amazing mix of cultural, outdoor and foodie experiences. Sure to blow you away, why not take a chance at this amazing job opportunity, work and live in sunny Pretoria. Your main responsibility will be to assist customers with bookings, cancellations, tour information etc. And, did I forget to mention, Pretoria is also home to Mr. Ples, one of the most complete examples of a pre-human skull ever found, estimated to be well over 2.3 million years old. Your key job responsibilities as the German speaking Customer Service Agent in Pretoria, South Africa, will include:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Fluent in German
- Customer Service
- Product Knowledge
- Problem Solving
- Documentation Skills
- Resolving Conflict
- Multi-tasking
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Job Detail
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Job IdJD426575
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPretoria, Gauteng, South Africa
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EducationNot mentioned